Join the Google Cloud Team as a Customer Engineer Manager
Are you a seasoned leader in software engineering and cloud computing? Do you have a passion for driving business growth and delivering exceptional customer experiences? Look no further! Google Cloud is seeking an experienced Customer Engineer Manager to lead our team in Columbus, USA. As a remote opportunity, this role offers the flexibility to work from home and be part of a pioneering team in the rapidly evolving cloud computing industry.
About Google Cloud
Google Cloud Platform is a leading provider of cloud computing services, offering a wide range of solutions for businesses, developers, and governments. Our products are designed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. With a global presence, we help clients from over 200 countries and domains to enable innovation and solve their most critical business problems.
Our Mission
The Google Cloud Platform team is dedicated to helping clients transform and build what's next for their business – all with technology built in the cloud. As a Customer Engineer Manager, you will play a vital role in understanding the needs of our clients and shaping the future of businesses of all sizes using technology to connect with customers, employees, and partners.
Key Responsibilities
- Collaborate with Sales and Client Engineering (CE) leadership to determine appropriate staffing levels to support annual business goals, outline work orders, and lead interview teams to fill open positions.
- Assess the CE team's go-to-market readiness, identify gaps in CE preparedness, and develop plans to ensure the team is properly equipped and prepared to act in support of annualized business goals.
- Work with Google Workspace Outreach team leadership to identify, qualify, and prioritize engagement for business opportunities.
- Participate in key accounts as senior support, and establish relationships across client regions.
- Collaborate with the Business Account, Customer Service, Product Managers, Client Solutions, and Engineering teams to resolve product issues affecting pre- and post-sales customer satisfaction.
Essential Qualifications
- Four-year college education in Software Engineering, a related field, or equivalent practical experience.
- 4 years of experience as a technical sales engineer lead in a SaaS or cloud environment, or a client-facing role.
- Experience leading Client Design and working with design teams.
Preferred Qualifications
- MBA or Graduate degree in Software Engineering.
- Experience serving in the capacity of a pre-sales, field engineering manager, or as a client-facing field engineer.
- Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts.
- Ability to occasionally work across various time zones.
Skills and Competencies
To succeed in this role, you will need:
- Strong technical skills in software engineering and cloud computing.
- Excellent leadership and management skills.
- Proven ability to drive business growth and deliver exceptional customer experiences.
- Strong communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
Career Growth Opportunities and Learning Benefits
At Google Cloud, we offer a range of career growth opportunities and learning benefits, including:
- Professional development and training programs.
- Mentorship and coaching opportunities.
- Access to cutting-edge technology and innovation.
- Collaborative and dynamic work environment.
- Competitive compensation and benefits package.
Work Environment and Company Culture
Our company culture is built on the principles of innovation, collaboration, and respect. We offer a flexible and remote work environment that allows you to work from home and be part of a global team. Our employees are passionate about delivering exceptional customer experiences and driving business growth.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $25-$35 per hour salary.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Flexible and remote work environment.
Conclusion
If you are a seasoned leader in software engineering and cloud computing, with a passion for driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Engineer Manager at Google Cloud, you will play a vital role in shaping the future of businesses of all sizes using technology to connect with customers, employees, and partners. Apply now and join our team!
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