Posted: Jan 5, 2026
Join the Southwest Airlines Team as an Operations Support Analyst - Customer Experience Expert Southwest Airlines, a leading player in the private aviation industry, is seeking highly motivated and detail-oriented individuals to join our team as Operations Support Analysts - Customer Experience Experts. As a full-time employee, you will have the opportunity to work with a dynamic team, contribute to the success of our organization, and grow your career in a supportive and inclusive environment. About Southwest Airlines At Southwest Airlines, we are committed to connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. With a focus on customer satisfaction, employee engagement, and community involvement, we strive to make a positive impact on the lives of our customers, employees, and the communities we serve. Job Summary As an Operations Support Analyst - Customer Experience Expert, you will play a critical role in supporting our ground operations and customer experience teams. You will work closely with cross-functional teams to analyze data, identify trends, and develop solutions to improve operational efficiency, customer satisfaction, and employee engagement. Key Responsibilities Analyze data and develop insights to inform business decisions and drive process improvements Collaborate with cross-functional teams to identify and implement solutions to operational challenges Develop and maintain reports, dashboards, and other tools to support business decision-making Provide exceptional customer service and support to internal and external customers Participate in projects and initiatives to drive business outcomes and improve customer experience Work effectively in a fast-paced environment with multiple priorities and deadlines Ground Operations As an Operations Support Analyst - Customer Experience Expert in Ground Operations, you will be responsible for: Analyzing data and developing insights to inform business decisions and drive process improvements Collaborating with cross-functional teams to identify and implement solutions to operational challenges Developing and maintaining reports, dashboards, and other tools to support business decision-making Providing exceptional customer service and support to internal and external customers Participating in projects and initiatives to drive business outcomes and improve customer experience Sales Operations As an Operations Support Analyst - Customer Experience Expert in Sales Operations, you will be responsible for: Supporting the sales team with analysis, sales tools, CRM, Salesforce, and dashboard reporting Creating and distributing communications and security updates to Southwest Business Group and Clients Providing customer service to Southwest Business Group and Clients by responding to and managing customer and sales inquiries using CRM tools Assisting in creating and delivering onboarding and training materials for the team Participating in ad-hoc sales projects, promotions, and planning Requirements Essential Qualifications Bachelor's degree in a related field (e.g., business, operations, analytics) Excellent organizational and time management skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Excellent oral, written, and presentation skills Preferred Qualifications Experience in a related field (e.g., operations, customer service, sales) Familiarity with data analysis and reporting tools (e.g., Excel, Tableau, Power BI) Experience with CRM tools (e.g., Salesforce) Strong communication and interpersonal skills What We Offer Compensation and Benefits $26/hour salary Full-time employment with opportunities for career growth and development Comprehensive benefits package, including medical, dental, and vision coverage Free, unlimited space-available travel honors for yourself (fees and charges may apply on international travel) Professional Development Opportunities for training and development to enhance your skills and knowledge Mentorship and coaching from experienced professionals Chance to work on projects and initiatives that drive business outcomes and improve customer experience Work Environment Collaborative and inclusive work environment Opportunities for flexible work arrangements, including remote work options Access to state-of-the-art technology and tools How to Apply If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Don't miss this opportunity to join the Southwest Airlines team and start your career as an Operations Support Analyst - Customer Experience Expert! Apply for this job
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