Join the Team at blithequark: Where Customer Service Excellence Meets Community Impact
blithequark is a leading organization dedicated to empowering individuals and communities through innovative retail and customer service solutions. With a strong presence in Arizona, blithequark has been recognized as a Best Place to Work by the Phoenix Business Journal for four out of the last five years. Our company culture is built on the core values of trust, collaboration, engagement, ownership, and innovation, and we're seeking a talented Customer Service Manager to join our team in Mesa, Arizona.
About the Role
As a Customer Service Manager at blithequark, you will play a critical role in leading and developing a high-performing team of Retail Sales Associates. You will be responsible for driving business results, achieving sales goals, and delivering exceptional customer experiences. If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
- Make decisions on matters relating to the day-to-day retail operation within your defined work area.
- Conduct new goods inventory and ensure proper reporting.
- Reconcile and balance all daily paperwork.
- Ensure Team Members deliver excellent customer service to donors and customers.
- De-escalate customer situations while finding an appropriate solution; involve upper management as needed.
- Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs.
- Ensure store locations are clean, well-kept, and reflect the blithequark brand appropriately.
- Transfer to different stores at any given time due to business needs.
- Oversee and maintain the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards.
- Provide regular mentoring and training to develop skills of Retail Sales Associates; ensure that Team Members are operating per company standards and procedures.
- Ensure that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various blithequark divisions as needed.
- May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes as needed.
- Process complex sales transactions, including customer returns.
- Collaborate with store leadership to establish clear company vision and ensure Team Member engagement.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
- Provide regular mentoring, training, and coaching to develop skills of Team Members.
- Play a critical role in driving company culture change efforts and change management processes.
- Model blithequark Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- Perform other related duties as assigned.
Requirements and Qualifications
Essential Qualifications:
- High School Diploma, GED, or equivalent work experience.
- One-year work experience in Retail Management, preferred.
- One-year customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for the position.
- Ability to speak and read English proficiently.
Preferred Qualifications:
- Previous experience in a leadership role, preferably in a retail environment.
- Experience with performance management, staffing, and compensation.
- Knowledge of customer service principles and practices.
- Certification in customer service or a related field.
What We Offer
At blithequark, we're committed to providing a comprehensive Total Rewards package that includes:
- 5 Medical Plans.
- Employer Funded Health Reimbursement Account (HRA).
- 3 Dental Plans.
- Vision Plan.
- 401K (Immediate participation upon hire).
- Employer Paid Life Insurance.
- Employee Assistance Program (EAP).
- Paid Time Off; Sick and Vacation.
- Paid Holidays.
Why Join blithequark?
blithequark is a dynamic and growing organization that values diversity and is centered on success. We offer:
- A comprehensive training and development program to help you grow in your career.
- A collaborative and supportive work environment.
- Opportunities for career advancement and professional growth.
- A culture that values trust, collaboration, engagement, ownership, and innovation.
How to Apply
If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees.
blithequark endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at [insert contact information].
We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties of the position they seek.
PHISHING SCAM WARNING: blithequark only uses company email addresses, which contain “@blithequark.org” or similar, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website to learn how to report it.
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