Introduction to blithequark and the Industry
blithequark is a leading provider of professional services, dedicated to delivering exceptional support to its clients and customers. The company operates in a fast-paced and structured environment, where no two days are ever the same. As a key player in the federal contract servicing sector, blithequark is committed to providing top-notch customer service, ensuring that every interaction with its customers is efficient, accurate, and personalized. If you're passionate about helping others and have a keen interest in the education sector, particularly in federal student loans, this could be the perfect opportunity for you to join a dynamic team and make a real difference in people's lives.
Job Overview
As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to students and borrowers, handling inquiries, and offering personalized repayment plans that meet federal and state regulations. This is a remote position, allowing you to work from the comfort of your own home, as long as you reside within a 75-mile radius of Augusta, GA. You will be expected to maintain the highest levels of privacy and security, ensuring that customer data is protected at all times.
Key Responsibilities
- Perform efficient and accurate handling of inquiries regarding student loans, including account updates and changes, and provide repayment options within policies and federal and state regulations.
- Handle inbound and outbound customer calls in a highly productive call center environment, meeting quality assurance and key performance indicators.
- Provide assistance with completion of customer applications, ensuring that all guidelines outlined in department procedures are met.
- Ensure the highest levels of privacy and security to protect customers, their data, and business partners, while providing exceptional customer service.
Essential Qualifications
To be considered for this role, you must have:
- A High School diploma or GED.
- At least 6 months of contact center or customer service experience in a business environment.
- 6 months of computer experience in a business environment.
- The ability to obtain and maintain a Public Trust security clearance (Federal 5C), which requires:
- Not being in default on any federal student loans or defaulted loans guaranteed by the federal government.
- Being a US Citizen.
- No felonies or misdemeanors within the last 7 years that could cause an issue in obtaining a security clearance.
- No monies in non-medical collections exceeding $7,500.
- Residency within a 75-mile radius of Augusta, GA.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- A Bachelor's degree.
- Call center experience.
- 6 months of Microsoft Office experience (Outlook, Word, Excel, and OneNote).
Required Knowledge, Skills, and Abilities
To succeed in this role, you must possess:
- A friendly and professional speaking voice and patient demeanor.
- Outstanding attendance and punctuality.
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Excellent time management and multi-tasking skills.
- Strong computer skills, including basic troubleshooting, fast and accurate typing, and using web browsers.
- Reliable high-speed internet using a hard-wired Ethernet connection.
- Reliable transportation to a blithequark facility throughout the course of employment.
Training and Development
New hires will undergo a comprehensive remote paid training curriculum, which can last up to 5-6 weeks. The training hours are 8am to 5pm (Central Time), Monday through Friday. After completing the training, you will be assigned a 40-hour scheduled shift during operational hours, which may include evenings and weekends.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, allowing you to enhance your skills and knowledge in the industry. Our goal is to provide a supportive and inclusive work environment that fosters career growth and advancement.
Work Environment and Company Culture
blithequark is an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. We value our employees and recognize the importance of work-life balance. As a remote employee, you will have the flexibility to work from home, while still being part of a dynamic and supportive team.
Compensation, Perks, and Benefits
As a Customer Service Representative at blithequark, you can expect:
- A competitive hourly rate of $17.75.
- An additional $4.57 per hour paid in Health and Welfare, capped at 40 hours per week, which can cover the full cost of employee-only medical, dental, and vision premiums.
- Opportunities for career growth and advancement.
- A comprehensive training program to help you succeed in your role.
- A supportive and inclusive work environment.
Conclusion
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic team, working together to provide top-notch support to students and borrowers. Don't miss out on this chance to join a leading provider of professional services and take your career to the next level. Apply now and become a valued member of the blithequark team!
Apply Now