Experienced Financial Counselor – Remote Patient Financial Services and Billing Expertise for blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional patient care and financial services. As a leader in the healthcare industry, we strive to create a positive and supportive environment for our patients, families, and employees. Our commitment to excellence is reflected in our Total Wellbeing promise, which encompasses comprehensive benefits and resources to support the physical, emotional, financial, personal, career, and community wellbeing of our employees.

Job Summary

We are seeking an experienced Financial Counselor to join our Patient Financial Services team at blithequark. As a Financial Counselor, you will play a vital role in ensuring that coverage is financially cleared for all emergency inpatient and observation services. Your expertise in reviewing insurance eligibility and benefits, creating estimates, and collecting upfront cash will be essential in maximizing collection of balances due or account resolution from all sources. You will interact with various hospital departments, patients, families, and medical staff to identify the appropriate payment source and provide timely referrals for government programs, including Medicaid and Charity Care.

Key Responsibilities

• Taking actions to support the maximization of collection of balances due or account resolution from all sources, meeting Quality and Productivity expectations
• Facilitating account resolution by accurately identifying, following up on, or correcting billing errors, lower than expected reimbursement, or denials for correction and resubmission to patients and/or insurance carriers
• Timely identifying, researching, and resolving any issues that may cause delays in payment or account resolution, and recommending opportunities to improve collections and follow-up activities
• Working collaboratively across teams, with peers, and revenue cycle departments to achieve common goals
• Creating estimates and collecting point of service cash when appropriate, and providing timely and appropriate referrals for various state medical assistance programs

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED equivalent, with the opportunity to enroll in a GED/HSEA program at the time of hire if not already possessed
• 4 years of similar hospital billing or accounting experience, with knowledge of Charity Care, Uncompensated Care, and Medicaid guidelines and regulations
• Knowledge of medical terminology and insurance verification, with a minimum of three years of insurance authorization/pre-certification experience
• Computer experience and the ability to communicate effectively, with bilingual English/Spanish skills preferred
• Detail-oriented and organized, with the ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in insurance verification, cash collections, and obtaining Notices of Admission (NOA), with knowledge of insurance plans
• Prior experience in hospital admissions, with a strong understanding of patient financial services and billing processes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Financial Counselor, you will have access to comprehensive training and education programs, including tuition reimbursement and student loan planning support. You will also have opportunities to advance your career and take on new challenges, with a focus on promoting from within and recognizing employee achievements.

Work Environment and Company Culture

Our work environment is dynamic and supportive, with a focus on teamwork and collaboration. We prioritize employee wellbeing and offer a range of benefits and resources to support physical, emotional, and financial health. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a commitment to creating a positive and supportive environment for all employees.

Compensation, Perks, and Benefits

We offer a competitive pay range of $20.14 - $25.47 per hour, with opportunities for advancement and professional growth. Our comprehensive benefits package includes:

• Paid Time Off, including vacation, holidays, and sick time
• Retirement plans and medical, prescription, dental, and vision insurance
• Disability and life insurance, with paid parental leave and tuition reimbursement
• Flexible spending accounts and wellness programs, with voluntary benefits such as pet insurance
• Community and volunteer opportunities, with discounts through our partners

Scheduling Requirements

This is a full-time position, with occasional travel required to various locations. The schedule will be Monday through Friday, 1pm-9pm, with rotating every other weekend (1pm-9pm Saturday and Sunday) and rotating holidays.

Conclusion

If you are a motivated and detail-oriented individual with a passion for patient financial services and billing, we encourage you to apply for this exciting opportunity at blithequark. As a Financial Counselor, you will play a vital role in our team and contribute to the success of our organization. With a commitment to employee wellbeing and a focus on career growth and development, we offer a supportive and dynamic work environment that is perfect for professionals looking to advance their careers. Apply today to join our team and take the first step towards a rewarding and challenging career at blithequark!

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