Join arenaflex, a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country, as a Part Time Remote Customer Service Representative – Emergency Roadside Service. This is an exciting opportunity to work from the comfort of your own home, providing exceptional customer service to our members during stressful situations.
**About arenaflex**
arenaflex is a dynamic and innovative organization that has been serving its members for over a century. We pride ourselves on providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner in the industry.
**Job Summary**
As a Part Time Remote Customer Service Representative – Emergency Roadside Service, you will be responsible for responding to member requests for emergency road service in a call center environment. You will obtain information regarding the type of service required, provide basic information regarding Emergency Road Service benefits, and communicate with contractors to provide information regarding member location, vehicle, and type of problem. You will also enter data into our database and document all relevant details.
**Key Responsibilities**
* Respond to member requests for emergency road service in a call center environment
* Obtain information regarding the type of service required and provide basic information regarding Emergency Road Service benefits
* Communicate with contractors to provide information regarding member location, vehicle, and type of problem
* Enter data into our database and document all relevant details
* Recognize, promote, and process membership sales opportunities
* Verify completed status of calls and close out on system
* Provide superior customer service during every member interaction
* Respond to a high volume of emergency road service requests in a call center environment
* Analyze member accounts to determine additional products and services that benefit the member
* Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion
**Qualifications**
* High school diploma or equivalent
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
* 6 months of customer service experience
* Providing customers service in a professional manner and de-escalating situations
* Accurately inputting information into various fields using a PC keyboard
* Navigating through a PC and/or automated processing system
* Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
* Performing mathematical calculations including adding, subtracting, percentages, etc.
* Telephone etiquette
* Basic computer skills
* Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more
* Ability to toggle back and forth between applications
* North American geographical relationships
* Road condition reporting terminology
* Strong communication skills demonstrated through the effective use of the Customer Interaction Model
* Strong interpersonal skills
* Strong written communications skills needed to respond in a professional manner to member/customer inquiries
* Effective listening skills
* Accurately enter information on a personal computer
* Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
* Represent the Customer Care Department in a professional and positive manner
* Maintain accurate records
* Understand, read and reconcile payment history
* Read maps and use travel related tools (i.e., directional cues)
**Preferred Qualifications**
* College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses
* Experience in a call center environment
* Remote work experience
* Customer service environment experience
* Promoting arenaflex products and services
* Identifying and responding to customer needs through cross-selling and up-selling products
**Work Environment**
* Works in a temperature-controlled office environment
* Irregular hours to include various shifts, weekends, and/or holidays
**Benefits**
* Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
* Performance-based incentives
* $250 Perfect Attendance bonus after 90-days of incident-free attendance
* Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English)
* Excellent and comprehensive benefits packages, including:
+ 401k Match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary arenaflex membership
+ Employee Referral Bonus
+ Employee recognition program
**Training and Development**
* Full-time paid training beginning Thursday, March 20th, 2025
* Hours during virtual training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST
* Part-time afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
* Voluntary overtime opportunities
**How to Apply**
If you have the skills and passion we're looking for, please submit your application today. arenaflex is an equal opportunity/affirmative action employer and welcomes applications from diverse candidates. We are committed to providing a safe workplace and require all applicants to consent to a background and drug screen based on the requirements of the position.