Introduction to Home Technology Solutions (HTS)
Imagine being part of a dynamic team that's revolutionizing the way people live and work through cutting-edge technology solutions. At Home Technology Solutions (HTS), we're passionate about delivering exceptional customer experiences and making a tangible difference in our community. As a leading provider of innovative power solutions, smart home technology, networking, surveillance, audio, video, security, and more, we're committed to treating our customers and employees with the highest level of respect and professionalism. Our company is comprised of two business units: Home Technology Solutions and No Shorts Electric, and we're seeking a highly skilled and dedicated Service Coordinator/Client Services Administrator to join our team.
Job Overview
We're looking for a talented and organized individual to oversee schedule coordination and administrative duties for both Home Technology Solutions and No Shorts Electric. As a Service Coordinator/Client Services Administrator, you will play a vital role in ensuring that all jobs are scheduled efficiently and in a timely manner, while providing exceptional customer service and support to our clients. This is a full-time, hourly position, and you will be reporting to our Operations Manager. If you're a detail-oriented and customer-focused individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Service Coordinator/Client Services Administrator at HTS, your typical day will be filled with a variety of tasks, including:
- Scheduling all installations, service calls, and consultations for both Home Technology Solutions and No Shorts Electric in an efficient and timely manner
- Communicating with project managers, builders, general contractors, and clients to ensure seamless coordination and execution of jobs
- Scheduling jobs productively with the proper technicians for each job, each day, and adjusting as needed to ensure timely completion
- Maintaining close communication with our project managers, technicians, technical support team, and clients throughout each day
- Answering phones, overseeing and coordinating requests for time offs from our technical professionals, and managing our text message platform and sales inboxes
- Responding to Google Reviews, assisting with sales and marketing initiatives as needed, and executing tasks that exceed client expectations
- Managing and coordinating follow-ups for our service ticketing system and other administrative tasks as assigned by the Operations Manager or President
Essential Qualifications
To be successful in this role, you will need:
- Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively
- Strong attention to detail and ability to maintain accurate records and schedules
- Proficiency in using scheduling software, Microsoft Office, and other administrative tools
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
- Strong customer service skills, with a focus on delivering exceptional client experiences
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in a scheduling or administrative role, preferably in a technical or service-based industry
- Knowledge of the home technology or electrical services industry
- Experience with customer relationship management (CRM) software and other administrative tools
- Certifications or training in customer service, administration, or a related field
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Communication skills: excellent verbal and written communication skills, with the ability to effectively communicate with clients, project managers, technicians, and other stakeholders
- Organizational skills: strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Customer service skills: strong customer service skills, with a focus on delivering exceptional client experiences and exceeding client expectations
- Technical skills: proficiency in using scheduling software, Microsoft Office, and other administrative tools
- Problem-solving skills: ability to analyze problems and develop effective solutions, with a focus on finding ways to improve processes and procedures
Career Growth Opportunities and Learning Benefits
At HTS, we're committed to helping our employees grow and develop in their careers. As a Service Coordinator/Client Services Administrator, you will have opportunities to:
- Develop your skills and knowledge in scheduling, administration, and customer service
- Take on additional responsibilities and contribute to the growth and success of our company
- Participate in training and development programs, including workshops, webinars, and conferences
- Network with other professionals in the industry and build relationships with clients and vendors
Work Environment and Company Culture
Our company culture is built on a foundation of respect, professionalism, and teamwork. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. As a Service Coordinator/Client Services Administrator, you will be working in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Full-time employees are eligible for dental, health, and vision insurance
- Paid time off and paid holidays, including one floating holiday per year
- Referral program and bonus and incentive plans
- 401(k) plan and other benefits
Conclusion
If you're a motivated and customer-focused individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity. As a Service Coordinator/Client Services Administrator at HTS, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and success of our company. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply now and become a part of our caring community!
Apply Now