Transforming Patient Care through Exceptional Customer Service at blithequark
At blithequark, we're revolutionizing the way patients receive medical equipment and services, empowering them to lead more comfortable and productive lives. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're committed to delivering high-quality products and outstanding customer care through our extensive network of locations across 45 states.
Job Overview: Sleep Therapy Inbound Customer Service Representative
We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center within our Murray Operations division at blithequark. As the first line of contact for CPAP resupply customers, you'll play a vital role in ensuring that patients receive the support they need to manage their sleep therapy effectively.
Key Responsibilities:
- Acts as a patient advocate to resolve questions or concerns in a timely and empathetic manner.
- Collects and inputs patient data into our e-Intake system, ensuring accuracy and quality control.
- Provides basic sleep coaching, reinforcement of cleaning and routine equipment maintenance, and assists with basic mask fit issues.
- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines.
- Identifies and resolves problems in a timely and effective manner, making outbound calls as needed to collect patient data.
- Manages all aspects of initial intake via high-volume inbound phone calls, processing related patient paperwork and tickets to ensure timely fulfillment of product orders.
- Provides basic technical customer service assistance for CPAP equipment and educates patients and location employees on CPAP supplies.
- Utilizes our proprietary e-Intake system to maintain accuracy and quality control throughout initial patient contact and data input.
- Performs other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
Essential Qualifications:
To succeed in this role, you'll need:
- A high school diploma or GED equivalent.
- One to three years of related prior work experience in a team-oriented environment, preferably in the medical field and administrative record management.
- A strong customer service background, with excellent communication and interpersonal skills.
- Basic computer and internet skills, with the ability to learn our proprietary systems and software.
- A valid driver's license in your state of residence with a clean driving record (when applicable for the position).
Preferred Qualifications:
- Knowledge of billing reimbursement and insurance policies and requirements.
- Familiarity with Durable Medical Equipment (DME) or Home Medical Equipment (HME).
- Understanding of medical billing practices.
- Experience with medical terminology.
Skills and Competencies:
To excel in this role, you'll need to possess:
- Effective communication skills, both oral and written, to ensure that questions and concerns are processed in a timely manner.
- A helpful, knowledgeable, and polite demeanor, maintaining a positive attitude even in challenging situations.
- The ability to interpret a variety of instructions in different communication mediums.
- Strong multi-tasking skills, with attention to detail and the ability to prioritize tasks effectively.
- Self-motivation, organization, time-management, and deductive problem-solving skills.
- The ability to work independently and as part of a team, collaborating with colleagues to achieve shared goals.
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to supporting the growth and development of our employees. As a Sleep Therapy Inbound Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in sleep therapy and customer service.
- Advance to leadership roles or specialized positions within the company.
- Participate in ongoing training and education programs to stay up-to-date on industry developments and best practices.
Work Environment and Company Culture:
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote worker (after successful completion of in-office training), you'll enjoy:
- Flexible work arrangements, with the ability to work from home.
- A collaborative and dynamic team culture, with opportunities for professional growth and development.
- A comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance, and disability coverage.
- Generous paid time off and paid holidays, allowing you to recharge and maintain a healthy work-life balance.
- An Employee Discount Program, Employee Recognition Program, and bonus and incentive opportunities.
Compensation and Benefits:
We offer a competitive compensation package, with a starting pay rate of $15.50 per hour, plus a monthly bonus program opportunity with potential unlimited earnings. Our comprehensive benefits package includes:
- 401k matching.
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Generous paid time off and paid holidays.
- Employee Discount Program.
- Employee Recognition Program.
- Bonus and incentive opportunities.
- Mileage reimbursement (when applicable for the position).
Join Our Team:
If you're a dedicated and compassionate customer service professional looking to make a difference in the lives of patients, we encourage you to apply for this exciting opportunity at blithequark. As an Equal Opportunity Employer, we're committed to diversity and inclusion in our hiring practices, and we welcome applications from individuals with diverse backgrounds and experiences.
To apply, simply submit your resume and cover letter through our online application portal. We look forward to hearing from you and discussing how you can contribute to our mission to transform patient care through exceptional customer service.
blithequark is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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