Introduction to arenaflex
arenaflex is a leading diversified international family entertainment and media enterprise, proudly continuing its legacy of creating exceptional stories and experiences for every member of the family. With operations in over 40 countries, our employees and cast members work together to create entertainment experiences that are both globally and locally valued. We are committed to fostering a business culture where ideas and decisions from all individuals help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.
Job Overview
We are seeking an experienced and skilled Social Media Customer Support Specialist to join our team at arenaflex. As a Social Media Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients through social media platforms. You will work closely with our business partners and various technology and operations teams to project manage multiple operational initiatives simultaneously, including creating project plans, informing schedules, identifying key milestones, and maintaining consistent data.
Key Responsibilities
- Collaborate with business partners and different technology and operations teams to project manage various operational initiatives simultaneously, including making project plans, informing schedules, identifying key milestones, and maintaining consistent data.
- Participate in the launch of new distribution partners and new content to existing partners to support distribution and revenue growth.
- Work closely with colleagues to fulfill organizational commitments regarding the technical aspects of distribution, data, measurement, and advertising with our distribution partners.
- Support the distribution outreach teams in deal negotiations by providing subject matter expertise related to distribution, advertising, data, and/or measurement.
- Support the process for content distribution of linear networks, FAST channels, audio, and VOD content across set-top-box, mobile, PC, and other digital platforms, SVOD, AVOD, PVOD, electronic home video, and airlines.
- Assist and support with Rights Management related tasks and initiatives (e.g., confirming distribution and music rights for various first and third-party platforms).
- Collaborate with different teams, including sales, finance, analytics, and others, to support monetization (e.g., forecasting, revenue analysis) and inform technology roadmaps.
- Coordinate the beginning arrangement renewal review process.
- Identify and review contractual language for key analysis.
- Maintain and coordinate documentation (e.g., project trackers, reporting support, distribution specs, data, manage standard documents, and contractual language).
- Assist the team in the development of presentations, training materials, and reports.
- Summarize distribution sales meetings and provide key advertising/data references to the team.
- Build and maintain relationships with stakeholders across arenaflex in sales, operations, production, digital media, legal, accounting, etc., and externally with distributors, colleagues, vendors, and technology developers to support self-learning, support work capabilities, and to advance the objectives of Platform Distribution Operations.
- Support contract negotiations with vendors to obtain services and monetization capabilities.
- Curate business-specific information on B2B exclusive websites (e.g., Partner Zone) and perform system administrator duties as needed.
- Obtain and review reporting from partner data feeds or internal measurement reports.
- System-level maintenance on distributor database (e.g., AIS, Business Intelligence, Syndi, WordPress, Cerebro).
- Live event coordination (e.g., blackouts, microphone validation, metadata validation).
- Verify contractual compliance (e.g., measurement, advertising, usage rules, authentication, distribution).
- Digital advertising review by platform.
- Contribute to a team environment that is open and inclusive and encourages honesty, communication, and collaboration.
Essential Qualifications
- Bachelor's degree.
- Excellent interpersonal, organizational, written, relationship-building, collaboration, negotiation, customer service, and computer skills (Word/Excel/Outlook/PowerPoint).
- Ability to manage and properly prioritize multiple short-term projects while also setting strong foundations for achieving medium/long-term endeavors.
- Strong attention to detail and accountability.
- Able to own tasks to completion with minimal direction.
- Some travel and non-standard work hours may be required depending on business needs.
Preferred Qualifications
- Experience in social media customer support or a related field.
- Knowledge of the media and entertainment industry.
- Familiarity with project management tools and software.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and advance your career in a dynamic and rapidly changing industry. You will also have access to a range of training and development programs, including workshops, webinars, and online courses, to help you build your skills and stay up-to-date with the latest industry trends and technologies.
Work Environment and Company Culture
arenaflex is a diverse and inclusive workplace, where everyone is valued and respected. We are committed to creating a positive and supportive work environment, where our employees can thrive and reach their full potential. Our company culture is built on a set of core values, including innovation, creativity, teamwork, and excellence, and we are looking for individuals who share these values and are passionate about making a difference.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and benefits, including access to exclusive events, discounts on products and services, and opportunities for professional development and growth.
Conclusion
If you are a motivated and experienced social media customer support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our team, you will have the chance to work with a talented group of professionals, develop your skills and knowledge, and contribute to the success of a leading global entertainment and media company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!
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