We are a trailblazing company at the forefront of revolutionizing communication access for everyone, 24 hours a day, 7 days a week, 365 days a year. Our mission is built on the foundation of connecting people every day, facilitating every conversation with precision, empathy, and a touch of humanity. Our team is united by a shared passion and unwavering commitment to excellence, which has positioned us as leaders in our field. We take immense pride in creating meaningful human connections through our innovative solutions in communication technology, bridging gaps and fostering inclusivity.
Our portfolio of services includes a cutting-edge Video Relay Service (VRS) designed specifically for the Deaf community, who use American Sign Language (ASL), enabling seamless communication in their preferred language. Additionally, we offer state-of-the-art captioned telephone services, ensuring that every conversation is effortlessly accessible to all. Our commitment to accessibility and customer satisfaction drives us to continually innovate and improve our services.
As a Tier 2 Customer Support Specialist, you will play a pivotal role in providing exceptional support and care to our customers and trainers nationwide. You will serve as a key escalation point for Tier 1 support, managing accounts, and ensuring a seamless experience for all. Your technical expertise and customer-centric approach will help users navigate technical challenges, offering guidance on our hardware, software, and network services to enhance customer satisfaction and loyalty.
To excel in this role, you will need to possess a combination of education, experience, and skills that align with our company's mission and values. The following are essential and preferred qualifications for the position:
The role requires reliable attendance with flexibility for various shifts, including nights, weekends, and holidays. You must be comfortable with extended periods of computer use, sitting or standing, and using ASL. The ability to lift and move equipment weighing 30-50lbs may be necessary on occasion.
This role involves access to sensitive and confidential information. It is imperative that the candidate possesses the highest level of integrity to maintain confidentiality and adhere to our company's privacy policies.
At our company, we are committed to the growth and development of our employees. As a Tier 2 Customer Support Specialist, you will have opportunities to enhance your technical skills, develop your career in customer service, and contribute to the evolution of our communication technology solutions. Our learning benefits include ongoing training, professional development programs, and the chance to work with cutting-edge technology.
Our work environment is dynamic, inclusive, and supportive. We foster a culture of teamwork, innovation, and continuous improvement, where every employee feels valued and empowered to contribute. Our company culture highlights include a diverse and vibrant team, flexible working conditions, and a strong commitment to work-life balance.
We offer a competitive compensation package, along with a range of perks and benefits designed to support your well-being and career aspirations. These may include health insurance, retirement plans, paid time off, and opportunities for professional growth and development.
If you are a motivated and customer-focused individual with a passion for communication technology and American Sign Language, we encourage you to apply for this exciting opportunity. As a Tier 2 Customer Support Specialist, you will be part of a pioneering team that is changing the way people connect and communicate. Join us in our mission to enhance communication access for everyone and take the first step towards a rewarding and challenging career. Please submit your application through our career page, and we look forward to welcoming you to our team.
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