FanDuel is the premier mobile gaming company in the United States and Canada. The Fraud and Risk Support Associate is responsible for reviewing and resolving customer fraud contacts across the platform, requiring experience in customer service and understanding of fraud risks in the online gaming industry.
Responsibilities
- Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts
- Deliver outstanding fraud support to our growing community of avid sports fans
- Conduct customer identity verification and document authentication
- Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity
- Perform account due diligence to mitigate loss
- Assist in the resolution of chargebacks and/or player disputes as needed
- Assist in the detection of fraud trends using various tools and systems
- Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals
Skills
- Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields
- Excellent verbal and written communication skills
- Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
- Basic analytical problem-solving skills
- Availability to work flexible hours that include nights and weekends
- Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies
- Experience with help desk software (ZenDesk, Oracle etc.)
- Experience with payment processors (Braintree, PayPal etc.)
- Passion for sports and/or gaming industry is a plus
Benefits
- Health plans to choose from (some as low as $0 per paycheck)
- Programs for fertility and family planning
- Mental health support
- Fitness benefits
- Generous paid time off (PTO & sick leave)
- Annual bonus and long-term incentive opportunities (based on performance)
- 401k with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- 401(k) matching program
- Paid personal time off
- 14 paid company holidays
- Paid sick time in accordance with all applicable state and federal laws
Company Overview
FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.fanduel.com.
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