Role Description
To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs, and online support. This role reports to the Customer Service Manager. Job duration: July 27th - August 7, 2026.
• Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues.
• Interact with guests on a continual basis daily in responding to tickets and e-mails.
• Help to problem solve issues a guest may be experiencing.
• Be familiar with our website to best direct our guests to best navigate their needs online.
Qualifications
• A vital relationship with Jesus Christ as Lord and Savior.
• An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity.
• Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed.
• Fluency in Microsoft Office products & fluency in technology.
• High attention to detail & accuracy of data entry.
• Comfortable engaging with guests of all personality types through email & chat.
• Ability to multi-task while under pressure & remain calm; problem-solver.
• Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace.
• Self-starter who is dependable & reliable with a quick response time.
Requirements
• Job Status: Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime).
• Pay Rate for this temporary 40 hours per week position is $16 p/hr.
• Remote Work Schedule: This position currently has a remote schedule which includes working at home Monday through Friday.
Benefits
• Paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act).
• Time off may be subject to black-out dates during GLS peak season and subject to manager approval.