**Unlock Your Potential as a Customer Service Expert at arenaflex**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a talented Customer Service Expert to join our team in the Bristol, TN area. As a key member of our team, you will be responsible for providing top-notch customer service, resolving issues, and exceeding customer expectations.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
* Paid Training to help you develop your skills and expertise
* Competitive Wages to recognize your hard work and dedication
* Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and security
* Paid Time Off to recharge and refocus
* Employee wellness and engagement programs to support your physical and mental health
**arenaflex and You**
At arenaflex, we believe in a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Customer Service Expert, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and discovering your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Responsibilities**
As a Customer Service Expert, your responsibilities will include:
* Handling and carefully responding to all customer inquiries
* Providing excellent customer service through active listening
* Working with confidential customer information and treating it sensitively
* Aim to resolve issues on the first call by being proactive
* Appropriately communicating with customers
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you will need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**arenaflex is an Equal Opportunity Employer**
**Employment Type:** FULL_TIME
**Apply Now!**
If you believe you have what it takes to join our team as a Customer Service Expert, submit your application without delay. We are keen to hear from talented candidates like you.