IT Service Manager (m/w/d)

m3connect is seeking a committed Service Manager (m/w/d) to professionally support customers, demonstrate enthusiasm for networks, and solve technical challenges. The role focuses on customer satisfaction through excellent service, including communication, coordination, network monitoring, incident and problem management, process optimization, documentation, technical consulting, and innovation management. The company offers a fun work environment with agile working, flexibility, vacation time, feel-good extras, training, security, a pension scheme, daycare allowance, team spirit, and equipment choice. Requirements Communication & teamwork skills Clear, goal-oriented coordination with internal and external stakeholders – in German and English In-depth knowledge of network technologies, routing & switching, as well as monitoring & troubleshooting Experience with IT service processes, ticketing systems, and monitoring tools Experience in 2nd level support and independent error analysis & troubleshooting Independent, structured work with strong problem-solving skills Hands-on mentality, high self-organization and willingness to learn in a dynamic environment Benefits Agile working Flexibility More vacation Feel-good extras Further training Security & perspective Additional benefits Family-friendly Team spirit Free choice of equipment Innovation Originally posted on Himalayas