Vanderbilt Mortgage and Finance, Inc. is a national housing lender specializing in financing manufactured and modular homes. The Loan Processor is responsible for collecting, evaluating, and prioritizing elements needed to approve loans while ensuring compliance with Federal and State regulations.
Responsibilities
- Loan Processing
- Reviews loan applications for accuracy and completeness
- Works with retail partners and applicants to gather third-party documentation, such as titles, appraisals, personal identification documentation, pay stubs, tax returns, property deeds, etc
- Develops and maintains strong working relationships with all departments within Originations, home centers, and various other internal teams
- Calculates and verifies income amounts to ensure provided information is accurate
- Reviews legal documents such as deeds, tax receipts, property owner’s agreements, and purchase agreements to verify ownership of real estate
- Processes final review of loan application and communicates completion to the closing department
- Utilizes company and department resources to maintain knowledge of loan operations policies and procedures as well as state and federal regulations to ensure compliance in loan packages
- Manages a high-volume pipeline, with an average of 50 loan applications during peak time
- Conducts research and makes informed decisions regarding issues relating to mortgage loan processing
- Uses time management skills to balance workload while receiving inbound calls, emails, and meetings
- Meets department and individual goals such as: turn time, NPS, audit scores, checklist items completed, phone response time, email response times, closing percentages, etc
- Documents detailed and descriptive notes of customer interactions in loan originations system (LOS) to support internal audits and provide appropriate customer support
- Serves as the main point of contact for our applicants; obtain base understanding of how sister departments in originations deliver updates on their behalf
- Works and communicates in a one-to-one relationship with a loan officer/originator and approximately three to five retail partners to remain aligned on the status of loan applications
- Provides process education and expectations to customers and retail home centers using various methods of communication, such as calls, texts, emails, notes, and the online express portal
- Maintains department telephone availability of five and half hours during an eight-hour shift daily
- Responds to voicemails within 24 hours
- Meets call quality and customer service standards including but not limited to quality, accuracy, loan turn time, and Net Promoter Score (NPS)
- Utilizes notes within LOS to communicate the status of applications and follow up with applicants and retail partners
- Attends training sessions, monthly and quarterly meetings for process improvements, training, and team building
- Completes compliance training regularly through the company portal
- Provides peer-to-peer coaching; processing works closely with other departments (closing, audit, land exam) and peer-to-peer coaching is expected and encouraged with processors and sister departments
Skills
- High School diploma or equivalent required
- Minimum of 1 year of related experience required
- Must have proficient computer skills with ability to navigate Microsoft Office Suite
- Ability to conduct research, multitask, and quickly adjust prioritization of loan files
- Understanding of relevant regulations and compliance standards relating to federal and state lending practices
- Great attention to detail, organizational skills, ability to perform under pressure while maintaining accuracy
- Positive, resilient attitude while remaining flexible to change
- Possesses a strong team-oriented mindset and communicates timely with fellow team members to assist with volume and resolve issues as needed
- Self-motivated and dependable
- Ability to work in a solution oriented, team environment
- Ability to provide excellent customer service and build positive relationships with clients
- High level of integrity and professionalism to handle sensitive financial information
- Must have excellent written and verbal communication skills as well as phone and text etiquette
- Willing to learn, hard-working, determined, and assertive
- 2 years of related experience preferred
- Previous experience with loans preferred
- Familiarity with loan origination systems preferred
Benefits
- Medical and Dental Plan with Prescription Coverage and Vision.
- Competitive benefits including 401(K) includes 100% company match of the first 4%.
- Paid time off days (PTO), maternity/paternity leave, and holidays.
- Community involvement including Volunteer Paid Time Off (VTO).
- Tuition Assistance for your first degree
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
- Collaborative and energetic work environment.
- Professional development and promotional opportunities.
- Competitive bonus programs.
Company Overview
At Vanderbilt Mortgage, we believe homeownership makes lives better. It was founded in 1974, and is headquartered in Maryville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://www.vmf.com.
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