Job Description:
• Provide consulting on best practices and overall solutions based on requirements
• Develop, leverage, and maintain expertise in Veeva Vault platform and CRM product
• Develop a trusted advisor relationship with Veeva stakeholders and the customer
• Partner with key stakeholders to translate requirements into solutions
• Build, test, and deploy changes to live environments
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
• Educate customers on product and platform releases as well as industry best practices for operational success
• Facilitate building a team culture that is continuously growing and collaborative
• Work remotely in a non-traveling, shared dedicated capacity supporting multiple live clients
Requirements:
• Bachelor’s degree or equivalent work experience
• Direct experience configuring CRM or SaaS based applications
• Software services delivery or consulting experience
• Experience with Life Sciences commercial operations
• Experience with Veeva software (CRM or Vault) is a plus
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients
• Qualified candidates must be legally authorized to be employed in the United States (no visa sponsorship anticipated)
• Customer service or consulting experience with multiple client responsibility (nice to have)
• Veeva CRM experience/knowledge (nice to have)
• Veeva Vault platform experience/knowledge (nice to have)
Benefits:
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Work Anywhere flexible work arrangement (work from home or in the office)
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