Part-Time Bilingual Customer Support Representative

Full Job Description DependentsAudit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. We are looking for a Part-Time Bilingual Operations Specialist to help employers confirm health plan eligibility for dependents currently enrolled on their health plan. This is a remote, part-time position working 20 - 30 hours per week. The ideal schedule is currently 8:00 AM EST to 12:00 PM EST, Monday through Friday. Pay: $18.00 - $23.00 per hour, depending on experience. The ideal candidate is detail-oriented, organized, comfortable speaking with employees by phone, and able to clearly explain documentation and eligibility requirements in both English and Spanish. Native or near-native Spanish fluency is strongly preferred. Highlighted Duties Communicate with employees by phone, email, and web portal Answer incoming calls in both English and Spanish Clearly explain documentation requirements to Spanish-speaking employees Make outbound calls when needed, especially near the end of an audit period Review submitted dependent verification documents and compare them against eligibility requirements Determine whether submitted documents meet audit requirements or if additional information is needed Respond to employee questions regarding documentation, eligibility, and audit status Accurately enter notes, update records, and document audit activity Handle confidential employee and dependent information safely and securely Follow client-specific audit requirements and internal procedures Assist with additional operational tasks as needed Requirements Must successfully complete a background check as a condition of employment. High school diploma or equivalent Fluent in English and Spanish Native or near-native Spanish speaking ability strongly preferred Must be able to clearly explain documentation requirements in Spanish Strong attention to detail and accuracy Excellent written, verbal, listening, and interpersonal communication skills Comfortable speaking with employees over the phone Able to work independently in a remote environment Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST Comfortable using web-based systems, email, and basic computer tools Ability to handle confidential information professionally and securely Helpful Experience Experience in employee benefits, HR, insurance, or dependent verification audits Call center or customer service experience Document review or document processing experience Experience with Microsoft Word, Excel, Google Workspace, or similar tools Job Type Part-time Expected Hours 20 -30 hours per week Pay $18.00 - $23.00 per hour Benefits / Perks Remote work Paid training Morning schedule Opportunity for the role to grow into a full-time position as volume increases Hands-on experience in employee benefits and dependent verification Paid sick time or other paid leave in accordance with applicable law Schedule Monday to Friday 8:00 AM EST to 12:00 PM EST (Hours may vary) Language Spanish required Work Location Remote