Process Manager (User Access) “Hybrid”

About the position Responsibilities • Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements. • Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements. • Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues. • Effectively manage priorities and communicate progress and impediments. • Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance. • Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed. • Foster a culture of openness, collaboration and continuous improvement. Requirements • High School Diploma, GED or Equivalent Certification • At least 2 years of experience in Customer Service or Relationship Management • At least 2 years of experience in Process Management Nice-to-haves • Bachelor's Degree • 2+ years of Enterprise Payments Operations experience • 2+ years of experience in Access Management • 2+ years of experience in an Agile environment Benefits • Comprehensive health benefits • Financial benefits • Inclusive workplace policies Apply tot his job