Product Manager - User Experience

Description Job Summary: At TradeCentric, we're transforming how B2B suppliers and buyers transact digitally by simplifying complicated workflows through innovation, AI and thoughtful design. We’re seeking a seasoned Product Manager - User Experience to drive the product roadmap and evolve the user experience across our product suite with a strong focus on technical, expert users. This role is responsible for defining and executing UX-driven and data-informed initiatives for highly technical platforms, partnering closely with Design, Engineering, and Go-To-Market teams. You will lead efforts that improve self-service and insight generation for users who interact directly with complex configuration, integration and operation workflows. The ideal candidate will have previous experience working on complex SaaS products for technical users in the domains of B2B, eCommerce or Integration, and a hands-on approach to defining clear, actionable requirements. They will also possess strong communication skills and have experience communicating at all levels, from engineers to business executives. The solutions you deliver with your team will directly contribute to customer success and support TradeCentric’s continued growth as the leader of eProcurement integration. Report To: Director of Product Management Pay Range: $135,000–$150,000 annually, plus eligibility for an annual bonus of up to 5% of base salary based on company and individual performance. Final compensation is determined based on skills, experience, and qualifications. Work Location: This is a 100% remote position. We are currently seeking candidates who are based in or near the following locations: • Raleigh, North Carolina • Charlottesville, Virginia • Boston, Massachusetts • Minneapolis, Minnesota • Chicago, Illinois What You'll Do: • Work with Product leadership and the Product Management team to plan roadmaps that align with our strategic objectives. • Leverage customer and stakeholder feedback, product performance and usage data, and competitive analysis in roadmap planning. • Own the definition of product requirements, including writing clear, detailed user stories and acceptance criteria that enable Engineering to refine, build, test, and deliver high-quality solutions. • Collaborate with QA by providing unambiguous acceptance criteria that support effective test planning and validation. • Partner with Design to ensure complex technical workflows are intuitive, safe, and efficient for expert users. • Collaborate with Marketing and Go-To-Market teams on planning, positioning, enablement, and launches. • Leverage AI tools effectively as an accelerator to delivering intelligent and intentional products. • Appropriately incorporate AI to streamline and enhance user workflows. • Be the voice of the customer and subject matter expert for your product areas by supporting demos, customer conversations, internal training, and critical support escalations. • Track key performance metrics (KPIs) to measure product success and identify areas for improvement. • Build and maintain effective relationships with customers and technical partners. • Support and participate in continuous improvement efforts within the Product team. Who You Are: • Bachelor Degree in Business, Computer Science, or a related field is preferred. • 4–7 years of experience as a Product Manager, ideally in B2B, eCommerce, integration, or enterprise SaaS environments. • Demonstrated experience working on products with technical end users such as engineers, integration specialists, administrators, or system operators. • Excellent organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously. • Strong UX sensibility with ability to simplify complex workflows for both technical and business users. • Analytical mindset, with the ability to interpret data and make data-driven decisions. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, communicate at an Executive level, as well as write User Stories. • A great teammate. Confident and passionate, yet humble and empathetic. • Comfortable working within an Agile development environment. Company Benefits At TradeCentric, we have a strong and innovative team dedicated to transforming the way our clients do business. It is our people who make it happen and we strive to take care of our employees in every way we can. Below is a list of benefits that are offered to employees, once eligibility is met: Flexible Time Off Volunteer Time Off Health Benefits: Medical, Dental and Vision Health Savings Account (HSA) and Flexible Spending Account (FSA) ‍‍‍ Dependent Care FSA (DCFSA) 401k with Company Match Paid Parental Leave ️ Company paid Short Term & Long Term Disability ️ Company paid Life Insurance Monthly Work from Home Stipend Professional Development Reimbursement Program About TradeCentric TradeCentric is a leading innovator at the crossroads of eCommerce and eProcurement, transforming how B2B buyers and suppliers connect, automate, and scale their operations. Recognized for our rapid growth, TradeCentric has earned a place on the INC. 5000 list of the fastest-growing private companies in America for the three consecutive years. Backed by private equity, we continue to expand our best-in-class B2B Connected Commerce solutions and technology platform to enable frictionless trade for thousands of businesses worldwide. Our purpose-built solution integrates with every leading eCommerce and eProcurement/ERP system to help suppliers and buyers seamlessly automate and accelerate their mission-critical transactions. By eliminating the complexity of disconnected systems, TradeCentric drives efficiency, lowers costs, and powers growth for our partners. Here is an overview of the TradeCentric Platform. TradeCentric is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.