Note: The job is a remote job and is open to candidates in USA. Transaction Network Services (TNS) is seeking an Account Executive for their Payment Market division, focusing on strategic account management, client retention, and revenue growth. The role involves leveraging payment technology expertise to enhance client relationships and drive business growth through upsell and cross-sell opportunities.
Responsibilities
- Serve as the primary point of contact for a portfolio of client accounts across North America
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction and engagement
- Understand client business objectives and align TNS solutions to support their goals
- Identify and pursue upsell and cross-sell opportunities within existing accounts to drive revenue growth
- Implement and build upon the strategic GTM plan, including competitive positioning to help grow volume, market share and profit on a value proposition basis
- Collaborate with product, marketing, and revenue growth teams to align solutions and value-added services
- Lead account planning and quarterly business reviews to ensure alignment, performance and strategic roadmap alignment
- Manage contract renewals, pricing discussions, and service expansions
- Ensure all client interactions are professional, responsive, and solution-oriented
- Support the regional GTM strategy by contributing insights from existing accounts and industry segment
- Provide accurate forecasting and pipeline updates through Salesforce.com
- Represent TNS at select client events to strengthen client relationships and brand presence
- Develop and maintain a strong network of professional relationships within the industry segment (including existing clients, hardware partners, consultants) and establish your position as an industry expert
- Build and optimize digital sales channel to support the North American team
- Maintain deep knowledge of market trends, competitive landscape, and emerging technologies
- Leverage strategic partnerships to enhance client offerings and drive mutual success
- Collaborate effectively with internal teams to ensure seamless service delivery and client satisfaction
- Achieve assigned individual revenue targets
- Revenue growth – account penetration; develop strategic client growth plans
- Client Satisfaction: Achieve and maintain excellent client satisfaction levels, measured by a formal feedback process
- Retention: Achieve strong renewal rates and long-term client loyalty
- Engagement plan development and execution: develop and evolve client engagement plans to include mapping, C-level engagement, organizational alignment
- Team Collaboration: Foster strong working relationships across internal teams and partners
- Strategic Impact: Contribute to the evolution of the GTM strategy through client insights, feedback and strategic growth objectives
Skills
- Proven success in account management or client success roles within the payment technology sector
- Strong consultative skills and ability to engage with stakeholders at all levels
- Demonstrated ability to grow revenue within existing accounts through strategic relationship management
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage multiple accounts and priorities simultaneously
- Bachelor's Degree in business, finance, or a relevant discipline
- Willingness to travel up to 20%
- Familiarity with SD-WAN and related technologies is a plus
Benefits
- Variable pay, issued as a monetary bonus or in another form
- Medical and dental coverage
- Life insurance
- Paid holidays and vacations
- 401K plan with company match
Company Overview