Note: The job is a remote job and is open to candidates in USA. Internet Brands is a fully integrated online media and software services company focused on various high-value vertical categories. The Account Manager role is centered on enhancing client relationships and retention by providing a seamless customer experience, managing accounts, and identifying upsell opportunities.
Responsibilities
- Manage client relationships and deliver outstanding customer experience
- Support prospective and current clients with provisioning, updating, and maintaining their accounts and services
- Provide day-to-day customer service such as answering in-bound calls
- Help clients understand and maximize the value of their services
- Proactively identifying areas for improvements and optimization
- Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition
- Actively recognize and initiate up-sell opportunities
- Track and monitor customer payments, following up in delinquency situations
- Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age
Skills
- Excellent written and oral communication skills
- Ability to prioritize and multi-task based on established deadlines, client needs, and business interests
- Detail oriented and able to execute responsibilities at a high level with minimal supervision
- Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses)
- Ability to problem solve on behalf of accounts
- Ability to gain technical competence in utilizing back-end account management portals and systems
- Microsoft Suite competence (Word and Excel mandatory)
- Bachelor's degree preferred
Benefits
- Health insurance options such as medical, dental, and vision coverage
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with a company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Access to our Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits such as home, auto and pet insurance
- Discounted legal and financial services
Company Overview
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. It was founded in 1998, and is headquartered in El Segundo, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.internetbrands.com.Company H1B Sponsorship
Internet Brands has a track record of offering H1B sponsorships, with 20 in 2025, 45 in 2024, 4 in 2023, 3 in 2022, 47 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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