Note: The job is a remote job and is open to candidates in USA. Safelite is building an AI-native digital organization to enhance its operational capabilities. As the Associate Vice President of Digital Operations, you will architect the operating model that connects strategy to execution, enabling teams to scale innovation and deliver measurable business outcomes.
Responsibilities
- Own the operating model that connects strategy, investment, and execution across our Digital organization
- Establish the portfolio management disciplines that create transparency, accountability, and predictability
- Build the governance, planning, goal-setting, and performance management systems that allow teams to scale effectively
- Create clear visibility into priorities, investments, business outcomes, risks, and delivery commitments
- Build the framework that directly links digital initiatives to financial and business outcomes
- Partner with Product, Finance, Analytics, and business leaders to define, validate, and measure value realization
- Create a clear line of sight from strategic investments to growth, efficiency, customer outcomes, and enterprise performance
- Help leadership make better decisions through data, insight, and transparency
- Lead portfolio planning across multiple product domains and investment horizons
- Develop prioritization frameworks that ensure resources are focused on the highest-value opportunities
- Balance near-term performance needs with long-term innovation and transformation goals
- Guide trade-off decisions in a fast-moving environment where priorities evolve rapidly
- Create operating rhythms that enable teams to move with greater speed and confidence
- Improve how Product, Design, Engineering, Data, and Business teams work together to deliver results
- Identify bottlenecks, eliminate unnecessary complexity, and improve organizational effectiveness
- Drive continuous improvement in planning, delivery, and decision-making processes
- Champion the use of AI throughout the product lifecycle
- Develop frameworks, tools, workflows, and practices that help teams leverage AI to improve speed, quality, and outcomes
- Partner with leaders across Digital to create an AI-enabled operating model that becomes a competitive advantage
- Help shape how a modern enterprise integrates AI into daily work and strategic execution
Skills
- 8+ years of leadership experience in Product Operations, Business Operations, Strategic Planning, Portfolio Management, or a related function
- Proven success building and scaling operational capabilities within product-led, technology-forward organizations
- Experience connecting investment decisions and product portfolios to measurable business and financial outcomes
- Demonstrated ability to create planning frameworks, operating rhythms, prioritization models, and governance structures that improve execution
- Strong analytical capabilities and experience using data to influence strategy and decision-making
- Experience driving AI adoption, modern ways of working, or digital transformation initiatives
- Exceptional communication and executive influence skills
- Ability to lead through ambiguity and build alignment across diverse stakeholder groups
- Experience building Product Operations, Portfolio Management, Digital Operations, or Transformation functions from the ground up
- Experience supporting large-scale digital product organizations
- Understanding of modern product operating models, analytics platforms, and planning frameworks
- Experience working across Product, Engineering, Design, Analytics, and Operations teams
- Experience supporting enterprise AI transformation initiatives
- We work with our European partners quite often, so Central or Eastern time zones are preferred
Company Overview