Note: The job is a remote job and is open to candidates in USA. StrataTech Education Group is focused on the acquisition, growth, and development of specialized career education schools. The Manager, Operations & Growth will oversee end-to-end operations for enterprise accounts in the B2B business and implement strategic growth projects to shape the future of the business.
Responsibilities
- Build a standard operating model for how a B2B account will run efficiently at scale. This includes but is not limited to: manage the work of Education to build curriculum deliverables that meet contractual agreements; hire, onboard, and performance manage an instructor workforce spread across six locations; build an on-campus experience for learners that keeps them in classes; manage the technical needs of StrataTech’s IT applications
- Implement this standard operating model across accounts. Negotiate the change management process with internal and external stakeholders without sacrificing operational or financial outcomes
- Manage a team of 0-2 FTEs per account to deliver against the operating model and performance benchmarks
- Track key account metrics (financial and operational), monitor account health, and provide regular updates to management. Conduct periodic reviews with clients to discuss performance, challenges, and future strategies. Sample metrics could include: enrollments, graduation rates, job placement rates, revenue growth, margin growth
- Develop and maintain long-term relationships with key stakeholders in assigned accounts. Act as a trusted advisor, understanding client business goals and strategies
- Identify upsell, cross-sell, and renewal opportunities to increase account revenue
- Annual strategic plans that set concrete growth targets, define an action plan to achieve those growth targets, and calls out the risks / opportunities associated with said plans
- Support new campus expansion efforts, including but not limited to: site selection, financial modeling, budgeting/forecasting/ad hoc analysis, cross functional project management
- Support current campus facilities growth and expansion plans typically as a strategic thought partner and executing PMO for ongoing plans
- Be a 'force multiplier' for the organization - empowering line functions to focus on implementation
Skills
- Experience driving transformations, including growth initiatives, process redesign, and implementation efforts
- Drive for results and bias towards action
- High EQ, analytical, articulate, and excellent verbal communication skills
- Ability to manage multiple clients and deliverables, prioritize effectively, and ask for help when needed
- Skilled in leading through influence, and leading through direct management oversight
- Extensive experience with MS Suite tools
- Strategy consulting experience and/or multi-site operations experience strongly preferred
- Exposure to industrial services or other blue-collar oriented human capital sectors is a plus
Company Overview