Note: The job is a remote job and is open to candidates in USA. NetSuite is a leading company in AI and cloud solutions, and they are seeking a Senior Principal Consultant to support non-profit organizations. The role involves helping customers enhance their NetSuite experience through strategic consulting, AI integration, and operational improvements.
Responsibilities
- Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology
- Partner with customers to prioritize and remediate high-impact business process gaps
- Advise non-profit customers on leading practices across Fund Accounting, Grant Management, Revenue Restriction Management, Pledge Management and Fundraising
- Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements
- Collaborate with Technical Services teams to design, validate, and unit test customizations, automations and integrations
- Help customers adopt AI-assisted process improvements, including reporting insights, document capture, exception management, and operational efficiency use cases
- Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation
- Guide customers on responsible AI adoption, including use case selection, data quality, validation controls, security considerations, and change management
- Perform quality reviews of deliverables developed by other team members
- Continue to expand NetSuite product knowledge and pursue relevant certifications
- Collaborate across ACS teams, including Technical Services, Support, Analytics, Planning and Budgeting, and other specialized teams. Follow essential internal business processes aligned toward customer success
Skills
- 6+ years of relevant experience in ERP consulting, business operations, finance, customer success, or industry domain experience
- Strong NetSuite ERP experience, although experience with competing ERP platforms may be considered
- Bachelor's degree in Business, Accounting, Finance, Information Systems, Engineering, or related field
- Passion for driving Customer satisfaction
- Experience leading customer-facing engagements and building trusted relationships with executive and operational stakeholders
- Strong business process design, solutioning, and requirements definition skills
- Strong written and verbal communication skills
- Experience with AI-assisted ERP capabilities, workflow automation, analytics, or business process optimization initiatives
- Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus
- Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management
- Experience supporting non-profit organizations, including knowledge of fund accounting, grant tracking, donor or pledge processes, and mission-based reporting requirements
- NetSuite ERP Consultant or other relevant product certifications are a plus
Benefits
- Competitive benefits that support our people with flexible medical, life insurance, and retirement options
- We also encourage employees to give back to their communities through our volunteer programs
- If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States
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