Note: The job is a remote job and is open to candidates in USA. Freightos is the global rate management, booking and payment platform for the trillion-dollar freight industry, helping to move goods around the world faster and more efficiently. They are seeking a proactive Customer Success Manager to own the post-onboarding lifecycle for enterprise accounts in the NORAM/LATAM region, ensuring user adoption and platform value realization while managing client escalations and providing training.
Responsibilities
- Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value
- Proactively monitor account health to identify low-usage trends, friction points, and churn risks early
- Identify expansion opportunities by helping customers scale usage across new workflows and internal teams
- Partner with Sales / Account Management by providing regular updates on client health, risks, and growth signals
- Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients
- Ensure a smooth transition for customers moving from initial onboarding into long-term customer success
- Support scalable education by contributing to user documentation, training guides, and self-service content
- Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues
- Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths
- Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations
- Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities
- Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownership
- Translate customer insights and product feature gaps into structured feedback for the Product and Operations teams
Skills
- 2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
- Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions
- Experience managing enterprise, mid-market, or strategic customers
- Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization
- Ability to identify churn risks, adoption gaps, and customer experience issues early
- Strong communication, stakeholder management, and problem solving skills
- Ability to work cross-functionally with Sales, Account Management, Product and Operations
- Comfortable creating structure in a fast moving environment where ownership is not always clearly defined
- Strong documentation and process mindset
- Strong verbal and written English communication skills. Spanish is also a strong plus
- Experience working with customers across multiple time zones
- Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms
- Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems
- Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level
Benefits
- Paid Holidays
- Unlimited Paid Time Off
- 100% Company-paid Health Insurance
- 401K enrollment eligibility after 90 days
- A company match is available after one year of employment
Company Overview