Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is seeking a Customer Support Specialist - Pharmacy Team at Verity Solutions, where you will support pharmacy partners and account managers through responsive service and operational excellence. Your role will involve ensuring smooth program operations and a positive customer experience across Verity’s platform.
Responsibilities
- Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service
- Coordinate and document system access requests, collaborating with Legal and internal teams as needed
- Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets
- Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans
- Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects
- Prepare and deliver ad hoc reports to support customer meetings and presentations
- Maintain and update internal documentation and wiki pages to reflect current processes and best practices
- Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate
- Adapt support approaches to meet the unique needs of different account management groups
- Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently
- Leverage training resources to continuously build platform knowledge and identify development opportunities
- Capture customer feedback to surface actionable insights that support product and service improvements
- Model Verity Solutions’ values through positive, professional interactions with internal and external partners
Skills
- Minimum 1 year of experience in customer support, technical support, or SaaS account support roles
- Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution
- Excellent written and verbal communication skills, including the ability to remain calm in high‑pressure situations
- Demonstrated ability to analyze data issues and troubleshoot software‑related problems
- Proficiency with Microsoft Office tools, especially Excel
- Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment
- Strong organizational skills and sound judgment when escalating issues
- Bachelor's degree in Business or a related field (preferred, not required)
- Experience using CRM tools such as Salesforce
- Familiarity with Jira, Confluence, Asana, or similar project management platforms
- Experience working in a hospital, pharmacy, or healthcare environment
- Demonstrated passion for customer service and proactive problem‑solving
Benefits
- Annual bonus plan
- Medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview
Company H1B Sponsorship