Note: The job is a remote job and is open to candidates in USA. ZenBusiness is a remote company dedicated to helping entrepreneurs launch and manage their businesses. They are seeking a Senior Business Systems Analyst to lead and execute solutions that enhance business processes, leveraging data-driven insights and AI-enabled automation.
Responsibilities
- Lead discovery efforts to analyze complex business processes across product, sales, and customer success operations
- Translate ambiguous business needs into clear requirements, user stories,process maps, and system designs
- Break down high-level concepts into actionable deliverables (data maps, workflows, diagrams)
- Act as a bridge between business and technical teams, ensuring shared understanding and alignment
- Partner with Product, Engineering, and Business Systems teams to design and enhance internal tools and platforms that improve operational efficiency and user experience
- Analyze data to identify trends, inefficiencies, and opportunities for optimization
- Identify opportunities to leverage AI (e.g., ChatGPT, Claude, Gemini) and automation to improve workflows, decision-making, and customer experience
- Help establish scalable frameworks for AI-driven process improvement and quality measurement
- Own and maintain high-quality documentation in Jira
- Build strong stakeholder relationships and communicate insights effectively to both technical and non-technical audiences
Skills
- 6+ years of experience in business systems analysis, product operations, or similar roles
- Proven ability to analyze complex systems and drive solutions from concept through implementation
- Strong experience with Salesforce and integrated business systems
- Demonstrated experience with process mapping, requirements gathering, and system design
- Strong data skills (analysis, mapping, validation, KPI definition)
- Experience working with cross-functional teams in Agile/Scrum environments
- Ability to operate independently in a fast-paced, ambiguous environment
- Excellent communication and stakeholder management skills
- Experience with AI tools and conversational analytics (e.g., analyzing user interactions, prompt optimization, workflow automation)
- Familiarity with iPaaS/integration tools (Workato, Zapier, MuleSoft, etc.)
- Experience with SQL and BI tools (Snowflake, Tableau, etc.)
- Background in SaaS, customer lifecycle, or operational systems
- Experience with telephony, chat, or customer communication platforms
- Experience in high-growth startups where systems must scale rapidly
- Thrives in ambiguity and executes with a builder mindset
Benefits
- Medical, vision, dental, disability, and life insurance
- Parental and military leave
- Employee assistance program
- 401k + match
- Annual bonus
- Pet insurance
- RSUs
- Paid parking*
- 10 paid holidays
Company Overview