Note: The job is a remote job and is open to candidates in USA. The State of Colorado's Department of Revenue is dedicated to empowering businesses and individuals through quality customer service and innovation. The Express Consent Unit is seeking an Administrative Assistant II to support departmental duties, including customer inquiries, data entry, and problem resolution regarding motor vehicle statutes.
Responsibilities
- Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes
- Researching, correcting and updating driver history records
- Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support
- Data entry into databases and spreadsheets
- Reviewing and entering State Child Support compliances and recissions
- Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action
- Processing hearing requests from drivers and attorneys
- Provide drivers and attorneys with documents received from Law Enforcement agencies; and
- Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling
Skills
- Two (2) years of relevant experience in a general clerical role
- Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
- Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
- Data Entry including: entering information into a program or database (appointments, contact information, customer records)
- Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)
- Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies
- Typing letters, reports, briefings, forms, memoranda, etc
- Checks and compares data for accuracy and completeness
- A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and/or relevant experience in a general clerical role equal to two (2) years
- State experience in a high volume general clerical role (including data entry & customer service) experience
- Experience handling a high volume of technical data entry through an 8 hour shift
- Demonstrated proficiency in computer literacy
- Proficient written and verbal communications skills
- Experience working in a regulatory environment
Benefits
- This position is designated as remote but may be required to work from a department office building location based on business needs.
- Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
- All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
- Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
- As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
- Final candidates must also complete a successful background investigation and reference check prior to appointment.
- Certain positions based on duties may require scheduled background investigations.
- Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
- To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle.
- The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
- The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
- The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
- The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals.
- As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
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