Note: The job is a remote job and is open to candidates in USA. TalentPop App is seeking a French-Speaking Customer Support Specialist to join their remote-first team. The role involves assisting French-speaking customers via inbound calls, live chat, and email, ensuring timely and effective support.
Responsibilities
- Deliver top-tier support in both French and English through voice and chat
- Troubleshoot issues and provide effective resolutions with a customer-first mindset
- Build strong relationships through clear and empathetic communication
- Work closely with teammates to deliver consistent and high-quality service
- Provide customer feedback to help us improve tools and processes
Skills
- Fluent in French and English
- 1+ year of remote/online experience in customer service or a similar role
- Excellent written and verbal communication skills
- Calm and solution-focused under pressure
- Personal computer or laptop with a minimum i5 processor
- Reliable internet connection with at least 25 Mbps upload and download speeds
- Experience with bilingual customer support is an advantage
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
- Familiarity with E-Commerce and CRM systems is a plus
Benefits
- Competitive pay with annual reviews
- Paid time off for rest and personal time
- Monthly health stipend
- Performance-based bonuses
- Fully remote, permanent work-from-home setup
Company Overview