Note: The job is a remote job and is open to candidates in USA. GE Vernova is looking for a Lead Account Services Manager to serve as the main point of contact for a set of customers in heavy industry. This role involves building strong relationships with customers, managing service orders, and ensuring timely delivery of services while tracking financial results.
Responsibilities
- Frequently engage and follow up with customers to win services projects and meet growth initiatives. Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues
- Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
- Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base
- Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order
- Perform customer site visits and/or hold routine calls to build business relationships and upsell services
- Share lessons learned to increase standardization and efficiencies
- Responsible for all financial metric report outs for services and parts supplied to customers
Skills
- Bachelor's degree in Engineering or Business from an accredited university
- Minimum 5 Years' experience in heavy industry environment with customer interaction
- Willingness to travel up to 30%
- Experience in a customer facing Service Delivery or Project Management position, within a Service environment
- Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes
- Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines
- Attention to detail on financial tracking and reporting of services
- Embracing ownership & accountability that drive customer solutions and services profitability
- Strong verbal, written, presentation, and interpersonal communication skills
- Proven ability to prioritize workload and shift activities to meet business needs and department goals
- Quick learner and embrace departmental policies, procedures, and practices
- Proven track record of demonstrating a high degree of personal and professional ethics and integrity
Benefits
- Medical
- Dental
- Vision
- Prescription drug coverage
- Access to Health Coach from GE Vernova
- A 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- Tax-advantaged 401(k) savings opportunity with company matching contributions
- Company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
Company Overview