Note: The job is a remote job and is open to candidates in USA. Autodesk is a company that helps innovators turn their ideas into reality through their software. They are seeking a Media & Entertainment Technical Enablement Specialist to design and deliver enablement programs and content aimed at resolving customer questions related to product launches.
Responsibilities
- Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS
- Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
- Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc
- Create, update, deliver enablement training content for our Internal Support organization
- Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools
- Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars
- Participation or facilitation of support enablement projects as needed
- Contribute to a culture and framework of innovation and excellence
Skills
- Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max — Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder
- 3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
- Experience developing process guides and/or training modules for consumption by a broad audience
- Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting
- Analytical, detail-driven, and a master multitasker
- Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content
- Ability to analyze data and determine actionable insights
- Excellent verbal, written, and presentation skills
- Proficient with Microsoft suite of products including Office and Teams
- Experience with International teams
Benefits
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- A comprehensive benefits package
Company Overview
Company H1B Sponsorship