Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is seeking a Mortgage Area Sales Manager for Northern California to lead a team in the origination of residential mortgage loans. The role involves managing personal and team production, fostering relationships with referral sources, and ensuring compliance with lending regulations while driving a positive customer experience.
Responsibilities
- Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
- Develop a sales culture and sales focused environment within team
- Develop and foster relationships with Financial Center personnel to build business and referrals
- Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
- Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments
- Manage a team of at least 5 MLOs
- Manage personal and team production via local and Bancorp reporting and KPIs
- Hold business plan reviews with sales team
- Build strategic and tactical plans for driving volume growth in assigned area
- Participate in sales calls with MLOs
- Assist departmental management in identifying possible improvements in systems and procedures
- Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers
- Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank
- Monitor quality levels of loan originators to insure adherence to standards
- Serve as an intermediary for loan issues with processing manager and underwriting manager
- Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues
- Recruit, hire, and train new loan officers
Skills
- High school diploma or GED equivalent
- 2-4 years residential mortgage sales experience required
- In-depth knowledge of conventional, government, and portfolio guidelines
- Knowledge of residential mortgage processing, underwriting and closing procedures
- Knowledge of federal lending regulations governing real estate lending
- Demonstrated leadership, organizational, teamwork, and customer service skills
- Must lead by example and have a high level of integrity
- Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired
- In-depth sales technique/sales coaching skills
- Strong desire to excel in a competitive environment
- Strong interpersonal and communication skills
- Strong analytical and problem-solving skills are required
- Excellent verbal, written, presentation, people, and diplomacy skills are required
- Ability to multi-task and to be flexible
- PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
- Experience with Mortgage origination systems and automated decisioning tools required
- Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
- Two/Four-year college degree preferred
- Previous management experience preferred
Benefits
- Compensation for this position is largely incentive-based.
- Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance.
- Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
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