Job Overview:
We're seeking a compassionate and detail-oriented Patient Access Coordinator to join our team at Envera Health, a top-ranked place to work. As a Patient Access Coordinator, you will play a vital role in scheduling patient appointments and providing exceptional support over the phone in a fast-paced call center environment. If you're passionate about delivering outstanding patient experiences and thrive in a collaborative setting, we encourage you to apply for this part-time, remote opportunity.
Key Responsibilities:
- Answer a high volume of calls (75+ calls/shift) using a multi-line phone, providing top-notch patient support and scheduling appointments for multiple clinical sites
- Gather and input patient demographic and insurance information into our practice management system with precision and accuracy
- Document call activity, outcomes, and other notes as needed in our client system, ensuring seamless communication and follow-up
- Collaborate with colleagues to meet departmental goals and objectives, fostering a culture of teamwork and excellence
- Report complex clinical issues to supervisors or client partners, demonstrating your ability to navigate complex situations with ease
- Assist callers in navigating resources and provide empathetic support, making a positive impact on patients' lives
What We Offer:
- Competitive hourly rate: $16.00 - $19.50 per hour, with opportunities for monthly bonuses based on attendance and performance
- Comprehensive benefits package, including 401(k) matching, health insurance, and paid time off
- Opportunities for growth and professional development in a supportive and vibrant work environment
- Flexible, remote work arrangement, allowing you to work from the comfort of your own home
- A dynamic and inclusive company culture, guided by our values of Truth, Collaboration, Joy, Humanity, Performance, and Accountability
Requirements:
- Excellent customer service and communication skills, with the ability to handle high-volume inbound calls with ease
- Strong internet speed and reliable access to a router via Ethernet cord (minimum 20mbps download and 6mbps upload)
- Ability to work in a fast-paced environment with attention to detail and a high degree of accuracy
- Reliable and consistent attendance, with a strong commitment to meeting performance standards
Preferred Qualifications:
- Healthcare experience, with knowledge of EMR systems and scheduling software (Cerner EMR experience a plus)
- Call center experience, with a proven track record of providing exceptional patient support
- Ability to multi-task and navigate complex systems with ease
How to Apply:
If you're a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss the next steps.
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