Note: The job is a remote job and is open to candidates in USA. NeuraFlash, Part of Accenture, is redefining the future of business through AI and innovative technologies. They are seeking a Senior Quality Assurance Lead Consultant to own the quality strategy for multi-cloud Salesforce solutions and AWS Connect implementations, ensuring quality across various testing phases and leading QA teams.
Responsibilities
- Independently define and stand up the QA program from scratch — QA charter, tool setup, test strategy, quality gates, and release readiness criteria — without waiting for direction
- Serve as the single QA point of contact for clients, program managers, and technical leads simultaneously, acting as a trusted quality advisor with a seat at the program table
- Lead and mentor QA teams of 5+ members while seamlessly stepping in as a hands-on contributor when the project demands it — leading by example, not just by direction
- Own QA program management end-to-end — resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting
- Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions — without being asked
- Define and track quality KPIs — defect escape rate, test coverage, automation ROI, and cycle time — raising risks and blockers before they become program issues
- Coordinate environment and release strategy — managing sandbox and staging environments, collaborating with DevOps/release teams on deployment schedules, change sets, and testing windows
- Lead go-live readiness assessments — compiling test completion metrics, open defect risk summaries, and formal sign-off documentation
- Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments communicated to stakeholders
- Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity
- Independently author detailed, scenario-based test cases and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across all workstreams
- Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows — not just happy path coverage
- Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest
- Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack
- Own end-to-end testing of integration layers — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems
- Lead SIT, E2E, UAT, regression, performance, load, and go-live testing activities across all release cycles
- Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving structured sign-off
- Own full defect lifecycle — creation, triage, prioritization, SLA tracking, root cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout
- Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery
Skills
- 7+ years in QA engineering with at least 4 years of hands-on experience on Salesforce and/or AWS Connect implementations
- Led QA on at least two enterprise Salesforce multi-cloud programs managing 5+ direct QA team members
- Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, or comparable platforms such as Twilio, Avaya, Cisco, or Genesys
- Demonstrated ability to operate as a solo QA owner in early project phases — building the program independently before scaling the team
- Proficient with enterprise test management tools including Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
- Strong command of Jira for end-to-end defect lifecycle management
- Familiarity with Jenkins, GitHub Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking. Proficient with Git-based version control — GitHub, GitLab, or Bitbucket — for managing test scripts, automation frameworks, and configuration files
- Experience with UI automation tools for functional and regression test coverage. Proficient in API testing using Postman, REST Assured, or SoapUI. Hands-on experience with performance and load testing tools
- Actively leverages GenAI productivity tools — Claude, Copilot, or ChatGPT — for test case generation, test data creation, and QA documentation acceleration
- Confluence for QA documentation, Slack, Microsoft Teams, Google Drive and SharePoint for distributed team coordination and stakeholder communication
- Earns client confidence through expertise, transparency, and consistent delivery; comfortable challenging scope and requirements constructively when testability or clarity is lacking
- Takes full accountability for quality outcomes across the program; doesn't wait to be told what to test next and never passes the problem to someone else
- Leads by doing; equally comfortable mentoring junior team members and personally drafting and executing test cases on the same day
- Anticipates quality risks, raises blockers early, and brings solutions — not just problems — to every stakeholder conversation
- Navigates defect escalations, client concerns, and delivery conflicts with professionalism, sound judgment, and a calm, steady presence
- Invests time to deeply understand the business process being tested, not just the technical specification; asks the right questions before writing the first test case
- Makes risk-based quality decisions and writes meaningful test cases even when requirements are incomplete or evolving
- Drives every test cycle through to formal sign-off and release; not someone who starts strong and disengages before the finish line
- Articulates QA status, risks, and recommendations clearly and confidently to both technical teams and non-technical business stakeholders
- Develops junior QA team members, supports client UAT efforts, and fosters a quality-first culture across the entire program team
- Exposure to Contact Center and ITSM domains strongly preferred
Benefits
- Remote & In-Person work options
- Travel commitment of up to 25% for certain roles
- Flexibility to manage personal commitments during work hours
- Culture of trust and understanding valuing good work over hours logged
- Opportunities for collaboration and feedback with executive team town halls and company meetings
- Regular team celebrations and social events such as arm wrestling contests, costume parties, and holiday sweater days
Company Overview
Company H1B Sponsorship