Note: The job is a remote job and is open to candidates in USA. James Hardie is the industry leader in exterior home and outdoor living solutions, and they are seeking a Regional Account Manager to own downstream contractor demand for their products within an assigned segment. The role involves account management, building customer relationships, and executing growth strategies to expand market share.
Responsibilities
- Build and maintain strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support
- Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and loyalty
- Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs
- Develop structured account plans and execute growth targets for each key account
- Conduct regular business reviews with accounts to assess goals, performance, challenges, and future needs
- Translate customer feedback into internal recommendations for product, pricing, service, or process improvements
- Maintain account profiles, activity logs, and pipeline opportunities in CRM tools
- Use data to forecast account performance, identify trends, and prioritize actions
- Drives downstream demand with contractors across both Exteriors and Outdoor Living products
- Enables cross-selling opportunities to support Channel Managers
- Builds long-term contractor relationships through ongoing account engagement and tailored product solutions, while driving material conversion with contractors, and supporting other regional growth priorities
- Acts as the primary dealer relationship owner for assigned accounts, ensuring alignment to James Hardie priorities and enabling effective cross-sell execution
- Partners with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs
- Executes against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction) by partnering to provide product value that aligns with regional growth objectives
- Ability to tailor engagement and messaging to segment-specific needs
- Develops and executes a territory plan that translates regional priorities into daily activity
- Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market feedback
Skills
- Bachelor's degree or equivalent experience required
- 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry
- 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.)
- Ability to travel outside of local market up to 50% of the time
- Valid driver's license is required, and employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company's driving eligibility standards
Benefits
- Bonus plan
- Competitive salary and bonus eligibility
- Day-one health coverage medical, dental, vision, life insurance
- Vacation and company holidays
- 401(k) with 6% match
- Employee Stock Purchase plan (ESP)
- Parental leave
- Wellness programs
Company Overview