Note: The job is a remote job and is open to candidates in USA. Centerfield is a national Medicare telesales brokerage firm seeking a Sales Manager to lead a fully remote team specializing in Medicare and senior products. The role involves driving high performance in sales, coaching agents, and maximizing revenue during the Annual Enrollment Period.
Responsibilities
- Drive a high-performance sales culture across a fully remote team of 25+ Medicare sales agents, balancing accountability with energy and motivation
- Provide real-time coaching on live calls, helping agents overcome objections and close complex Medicare enrollments
- Monitor calls and deliver actionable feedback to improve close rates and maximize inbound lead conversion
- Own team performance metrics, including conversion rate, talk time, and lead utilization
- Manage scheduling and coverage across an 8am–8pm EST window to ensure full utilization of inbound demand
- Lead and engage a mixed workforce model, driving consistency, retention, and output
- Ensure adherence to CMS guidelines and Medicare marketing compliance, maintaining high-quality and ethical sales practices
- Partner with Quality, Compliance, and Workforce Management (WFM) teams to optimize performance and lead utilization
- Analyze team performance data to identify trends, coach to gaps, and drive continuous improvement
Skills
- 2+ years managing Medicare sales teams in a call center or telesales environment
- Experience managing 15–25+ agents with direct accountability for performance metrics
- Deep knowledge of Medicare Advantage, Supplement, and Part D products
- Proven success in a high-volume inbound sales environment
- Experience leading teams through Annual Enrollment Period (AEP)
- Must have reliable high-speed internet
- Must reside in and hold an active Resident License in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, North Carolina, South Carolina, Tennessee, Texas, or Utah
- Background in brokerages or telesales organizations (e.g., SelectQuote, GoHealth, eHealth, Assurance IQ, etc.)
- Strong familiarity with dialers and CRM systems (Salesforce, Five9, NICE, etc.)
- Demonstrated ability to coach in real time and improve conversion rates
Benefits
- Offers Commission
- Full-time, fully remote position
- Extensive training programs and learning resources
- Generous PTO and holiday schedule
- Industry-leading medical, dental, and vision plans
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & team spirit (featured in LA Business Journal & Built In LA)
- Career growth – we promote from within!
Company Overview