Note: The job is a remote job and is open to candidates in USA. H&R Block is a leader in tax preparation and financial services, and they are seeking a Senior Quality Assurance Analyst to lead quality efforts across the development lifecycle. This role involves developing testing strategies, executing tests, and advocating for customer needs to ensure products meet technical standards and deliver exceptional experiences.
Responsibilities
- Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards
- Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues
- Propose and articulate process improvement ideas, including implementation strategies and actionable plans
- Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use
- Leverage test automation tools to enhance test coverage and improve testing efficiency
- Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior
- Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle
- Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices
- Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback
- Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation
- Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs
- Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage
- Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences
- Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently
Skills
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- Ability to anticipate customer needs and match them with appropriate products and services
- Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
- Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation
- Comfort with working under pressure in a fast-paced environment
- Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
- 5 years minimum related work experience
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
- Strong research skills
- Familiarity with multiple accounting and enterprise resource planning systems such as QuickBooks Online, Xero, and Sage
Benefits
- Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
Company Overview
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