Note: The job is a remote job and is open to candidates in USA. U.S. Bank is committed to helping customers and businesses make better financial decisions. The Single Point of Contact Agent will provide borrowers with assistance during loss mitigation and foreclosure processes, ensuring they understand their options and comply with regulatory requirements.
Responsibilities
- Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status
- Facilitates borrowers' assistance programs by helping them understand options available to them
- Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions
- Acquires additional information and documentation needed from borrowers for retention and disposition options
- Studies and abides by all regulatory and compliance requirements
Skills
- High school diploma or equivalent
- Two to four years of experience in clerical or administrative activities
- Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision
- Ability to research and manage multiple projects and deadlines simultaneously
- Proficient PC skills, particularly word processing, spreadsheet and data base software
- Effective verbal and written communication skills
- Ability to acclimate to an ever changing environment
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension (all benefits are subject to eligibility requirements)
Company Overview