Note: The job is a remote job and is open to candidates in USA. SoftPro is the nation's leading provider of real estate closing and title insurance software. They are seeking a Real Estate Customer Solutions Analyst to join their Customer Solutions team, responsible for resolving application issues and assisting customers with various tasks related to the Real Estate closing process.
Responsibilities
- In this position, you will resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities
- Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process
- Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software
- Providing a high level of customer service to each customer he/she works with at all times
- Ability to handle several priorities and manage knowledge of multiple products and their features
- Additional duties as assigned
Skills
- Experience with the Real Estate Closing and Title Insurance procedures
- The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills
- Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry
- Excellent communication, organization, and interpersonal skills
- Strong Problem Solving, troubleshooting, analysis, and testing skills
- Must be familiar/comfortable with working in the Microsoft Windows operating system and applications
- Proficient in typing and math a must!
- 2 years of previous Customer Service experience
- Experience with West Coast Escrow & Closing process experience is a plus
- Prior experience with SoftPro is a plus!
Benefits
- Potential bonus or commission eligibility
- Insurance (medical/dental/vision/life/disability)
- Matching 401(k) plan
- Matching employee stock purchase plan
Company Overview