Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a leading healthcare and learning technology company that connects a powerful portfolio of brands serving students, educators, and employers. As a Strategic Account Manager, you will maintain and expand relationships with strategically important large customers, focusing on understanding their business processes and driving mutual growth and success.
Responsibilities
- Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers
- Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting
- Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking
- Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance
- Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
- Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution
- Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations
- Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management
- Maintain CRM to include prospective client headcount or other category suitability
- Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities
Skills
- Bachelor's degree required
- 6+ years of relevant sales work experience
- Prior track record of influencing stakeholders up to the executive level, with proven negotiation skills for securing advantageous agreements
- Skilled in delivering tailored solutions to clients and managing multiple projects with precision
- Proficient in written communication for creating sales documents (proposals, contracts)
- Ability to build trust and proactively engage in upselling and cross selling
- Strong analytical abilities for sales data interpretation and strategy formulation
- Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts
- Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
- Up to 50% travel
- Nursing education industry knowledge, background in healthcare or higher education experience preferred
Benefits
- Health, dental, and vision insurance
- Company paid Life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other employee wellness programs such as Headspace and Airvet
- Charitable matching program
Company Overview