Note: The job is a remote job and is open to candidates in USA. Sapio Sciences is on a mission to accelerate scientific discovery and therapeutic development through innovative lab informatics solutions. The VP of Sales will lead a global team of Strategic Account Managers, focusing on the long-term growth and strategic expansion of key customer relationships while driving consistency in account management practices.
Responsibilities
- Lead, manage, and develop a global team of Strategic Account Managers across the US, Europe and International markets, providing clear direction, coaching, and performance oversight
- Define and implement a scalable strategic account management framework, including account planning methodologies, engagement cadences, and expansion playbooks
- Drive net revenue retention and growth to meet or exceed Sapio’s annual targets across Sapio’s strategic accounts, ensuring customers are achieving measurable value and deepening their investment in the platform
- Develop and deploy a regular cadence of KPIs that are both visible and managed relentlessly to underpin predictable growth performance
- Assume personal responsibility for top line performance and personally invest in the critical accounts that form the basis of our annual performance
- Build and maintain executive-level relationships with key customers, acting as a senior point of escalation and partnership for the most complex accounts
- Partner with the CCO and broader organizational leadership to set targets, define priorities, and report on the health and performance of the strategic account portfolio
- Collaborate closely with Sales, Customer Success, Product, and Marketing to align on customer needs, surface expansion opportunities, and feed market intelligence back into the business
- Recruit, onboard, and retain top account management talent, fostering a high-performance, customer-focused team culture across geographies that is best in class
- Drive operational excellence through effective use of CRM tools, pipeline hygiene, and consistent reporting standards
- Represent Sapio at industry events, customer meetings, and executive briefings as a senior commercial leader with high market credibility
Skills
- Significant experience in strategic account management, customer success, or enterprise sales within a B2B SaaS environment
- Demonstrated mastery of complex enterprise software sales, including fluency in one or more recognized sales methodologies (e.g. MEDDIC, Challenger, Force Management), executive-level engagement, and commercial negotiation on large, multi-year deals
- Demonstrated experience leading and scaling a team of account managers or customer success professionals, ideally across multiple geographies and cultures
- Capable of creating playbooks, best practices and leading from the front on sales execution
- Proven track record of delivering targets, driving net revenue retention, expansion, and long-term customer value in complex, multi-stakeholder enterprise accounts
- Exceptional leadership and people management skills, with the ability to inspire, develop, and hold a geographically distributed team accountable
- Strong executive presence with the ability to engage credibly with C-suite and senior stakeholders at customer organisations
- Commercial acumen with a deep understanding of account planning, renewal management, and expansion strategies along with multiple sales methodologies and how to effectively implement them
- Data-driven approach to managing team performance, with strong analytical and reporting capabilities and a demonstrated ability to drive accountability in the function
- Excellent communication and interpersonal skills, with the ability to build trust quickly both internally and externally
- Collaborative by nature, with a strong ability to work cross-functionally and influence without authority
- Comfortable operating in a fast-paced, evolving scale-up environment where structure may need to be built as you grow
- Willingness to travel regularly across the US and to Europe to support the team and key accounts
- Experience working with or selling to customers in life sciences, biopharma, diagnostics, or adjacent sectors is strongly preferred
- Familiarity with LIMS, ELN, or broader lab informatics solutions is advantageous
Benefits
- A competitive salary and benefits package
- Flexibility to work remotely, with opportunities to travel
- A comprehensive onboarding and training programme
- Ongoing opportunities for professional growth and development
- A collaborative, inclusive and supportive work environment
Company Overview