Lead Scaled Performance Manager (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Scaled Performance Manager - REMOTE. In this role, you will have a significant impact on our customer engagement strategies, focusing on delivering insights and guidance to enhance performance. Your expertise will help streamline communications and engagement models, enabling clients to achieve their goals effectively. This position is essential in fostering collaborative efforts among teams to develop standardized programs that support customers across their lifecycle stages. We seek an individual passionate about making data-driven decisions that enhance the overall customer experience. Accountabilities • Design and execute scaled outreach programs that support customers through key lifecycle moments. • Create and deliver standardized performance communications, including email campaigns and educational content. • Host live and recorded webinars focused on performance insights and best practices. • Translate common customer questions and usage patterns into scalable guidance and resources. • Partner with teams across the organization to align messaging and ensure customer needs are met. Requirements • 4–7+ years in Customer Success, Account Management, or Enablement roles, ideally in scaled engagement models. • Experience in supporting large customer bases through programs like webinars or lifecycle campaigns. • Strong written and verbal communication skills, ability to convey insights clearly. • Familiarity with SaaS platforms, analytics dashboards, and CRM systems. • Organized, detail-oriented, with the ability to manage multiple projects effectively. Benefits • Competitive salary and health benefits for eligible full-time employees. • 401k matching and subsidies for internet or cell phone. • Generous PTO days including holidays to celebrate diverse cultures. • Half Day Summer Fridays! • Commitment to diversity, equity, and inclusion in hiring and workplace culture. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job