Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry arenaflex is a leading player in the live event ticketing exchange, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience. The live event industry is a dynamic and fast-paced environment, with a wide range of events and activities taking place every day. At arenaflex, we are passionate about delivering elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative. Job Summary In this role, you will work to manage transactions and relationships with our valued sellers and customers who have placed an order through the arenaflex exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing exceptional service to both our sellers and our customers. As a Customer Service Representative at arenaflex, you will be the face of our company, and your excellent communication and problem-solving skills will be essential in resolving issues and providing solutions to our customers and sellers. Key Responsibilities Manage transactions and relationships with sellers and customers, responding to a wide range of event and order-related questions via phone and email Provide exceptional service to both sellers and customers, ensuring that their experiences with arenaflex are positive and memorable Proactively identify potential order issues and find solutions to problems, using critical thinking and industry knowledge to resolve issues fairly and constructively Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues in a timely and professional manner Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities, navigating order queues and determining what requires attention to provide real-time assistance Play an active role in continued learning and development, advancing skill sets necessary for individual and team goals Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers Role Expectations and Progression As a Customer Service Representative at arenaflex, your role expectations will progress over time. In the first 30 days, you will complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. You will learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers. You will also gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. After 60 days, you will investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. You will handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities and navigate order queues to determine what requires attention to provide real-time assistance. After 90 days, you will play an active role in continued learning and development, advancing skill sets necessary for individual and team goals. You will manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. Essential Qualifications Outstanding communication, attention to detail, and organizational skills Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager-to-learn attitude Ability to work in a fast-paced environment and adapt to changing circumstances Strong analytical and critical thinking skills, with the ability to proactively identify potential order issues and find solutions to problems Preferred Qualifications Previous experience in customer service or a related field, preferably in the live event or ticketing industry Knowledge of ticket marketplaces and the live event industry Experience with CRM software or other customer service tools Strong technical skills, with the ability to learn and adapt to new systems and technologies Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and sellers Strong problem-solving and analytical skills, with the ability to proactively identify potential order issues and find solutions to problems Ability to work in a fast-paced environment and adapt to changing circumstances Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive new hire orientation and training program Ongoing coaching and feedback to help you develop your skills and advance your career Opportunities to attend industry events and conferences to learn about the latest trends and developments in the live event and ticketing industry Access to a range of online training and development resources, including webinars, workshops, and online courses Work Environment and Company Culture At arenaflex, we are proud of our dynamic and supportive work environment. Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in the office and 2 days at home. Our team is passionate about delivering exceptional service to our customers and sellers, and we are looking for individuals who share our values and are committed to providing outstanding customer service. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary of $40,000, overtime eligibility, bi-annual bonuses, and an annual equity grant. We also offer a range of perks and benefits, including: Comprehensive health and dental insurance 401(k) matching program Paid time off and holidays Opportunities for professional development and growth Access to a range of online training and development resources Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At arenaflex, we are committed to providing outstanding service to our customers and sellers, and we are looking for individuals who share our values and are committed to providing exceptional customer service. Apply today to join our dynamic and supportive team and take the first step in your career with arenaflex! Apply for this job