Live Chat Agent - REMOTE (P-T & F-T) Day and Night Shift

We are seeking reliable and customer-focused Live Chat Agents to provide real-time support to customers via online chat. This is a fully remote position with flexible scheduling options, including day and night shifts, and availability for both part-time and full-time work. As a Live Chat Agent, you will assist customers by answering questions, resolving issues, and delivering an excellent customer experience through written communication. Key Responsibilities • Respond promptly to customer inquiries via live chat • Provide accurate information about products, services, and policies • Resolve customer issues efficiently while maintaining professionalism • Escalate complex concerns to the appropriate team when necessary • Maintain detailed and accurate chat records • Follow company guidelines, scripts, and quality standards • Meet performance metrics such as response time, customer satisfaction, and resolution rate Requirements • Excellent written communication skills in English • Strong typing and multitasking abilities • Customer service–oriented mindset with problem-solving skills • Ability to work independently in a remote environment • Reliable internet connection and a quiet workspace • Basic computer skills and comfort using chat platforms and CRM tools • Availability to work scheduled shifts, including nights, weekends, or holidays as needed Preferred Qualifications • Previous experience in customer service, live chat, or support roles • Familiarity with online customer support tools • Ability to handle multiple chats simultaneously Schedule & Employment Type • Part-Time and Full-Time positions available • Day and Night shifts (flexible scheduling based on availability) • Fully remote / work-from-home Benefits (may vary by employment type) • Competitive hourly pay • Flexible scheduling • Work-from-home convenience • Training and ongoing support • Opportunities for growth and advancement Created at 2026-02-05 12:30:43 Updated at 2026-02-05 12:32:58 Location: Remote (International); About ROQ Internationa(gruposaoroque) USA: ROQ is a European industrial company, vertically integrated, whose main activity is the conception, manufacture, and commercialization of machines for the textile industry: Screen Printing, Digital Printing, Web2print, Hybrid Printing, Drying, and Packaging. It also has a business unit called ROQ LASER, which specializes in providing custom manufacturing services for components and equipment in the light metalworking sector. With more than 40 years of history, ROQ is a global company that operates in the Fashion and Promotional market, exporting 85% to 80 countries on all continents. Open positions: • ROQ Internationa(gruposaoroque) USA - Remote Call Center/ Customer Service Representative (P-T & F-T) Day & Night Shift • ROQ Internationa(gruposaoroque) USA - Remote Data Entry Clerk (P-T & F-T) • ROQ Internationa(gruposaoroque) USA - Live Chat Agent - REMOTE (P-T & F-T) Day and Night Shift • ROQ Internationa(gruposaoroque) USA - WFH Proofreader - (P-T & F-T) • Gruposaoroque - Sample Job Apply tot his job