Manager, Customer Operations Consulting

Job Description: • Lead Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, scalable, and profitable way • Facilitate the achievement of all established project/program/POC metrics (goals/success criteria/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners • Decrease Proof of Concept (POC) length and increase POC conversion rates. • Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization • Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to leverage data into actionable insight/tasks/enhancements • Manage prospects’, customers’, and partners’ perceptions of their relationship with the Glory brand resulting from all their interactions with solutions during projects/programs/POCs Requirements: • Bachelor’s degree or equivalent experience in business, customer support, sales, business development or related area • 5-7+ years leading a team of professional services/consulting, technical sales, or business development professionals in a fast-paced organization • Demonstrated commercial mindset and ability to develop and manage operational relationships with prospects, customers, and partners • Experience implementing and supporting complex hardware, connectivity and software technology solutions and products to customers and internal teams • Proven track record leading the implementation of new customer and business growth opportunities • A true passion for customers • Skilled at influence management, with strong leadership, team and cross-functional collaboration skills • Proven ability to communicate mission critical information in a timely manner tactfully and diplomatically yet with a sense of urgency in order to keep all parties executing against customer expectations and requirements • Previous experience evolving large-scale proofs of concept from pre-sales, to testing, to successful implementation • Ability to adapt to ever-changing business environments • Ability to manage influence through persuasion, negotiation, and consensus building • Strong customer advocate with the ability to handle escalated situations successfully to conclusion. • Analytical problem solver with process-oriented mind-set • Able to ensure that projects are being documented appropriately to mitigate risk and to be delivered on time. • Able to travel as needed to support the needs of the business Benefits: • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield • MDLive – 24/7 Virtual Doctor plus a Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company paid • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid • Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service • Paid Sick days based on City/State requirements • Paid Holidays – 9 to 11 days based on start date • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement Apply tot his job