Manager, Healthcare Practice Operations – Virtual Urgent Care

Job Description: • Lead and support up to 100-150 virtual urgent care providers • Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily • Maintain frequent communication with providers through check-ins, team meetings, and written updates • Execute daily and weekly provider scheduling • Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts • Act as the primary point of contact for providers • Ensure providers follow established protocols, documentation standards, and compliance requirements • Identify inefficiencies or recurring issues in workflows and propose solutions • Work closely with the Director, clinical leadership, and provider network support teams Requirements: • 3+ years of experience in healthcare operations, provider management, or clinical team leadership • Experience in virtual urgent care operations is strongly preferred • Proven success by managing or supporting large provider teams across multiple states or markets • Strong understanding of provider performance management, capacity planning, and virtual care operations • Excellent communication, problem-solving, and interpersonal skills • Demonstrated ability to lead through influence, build trust, and drive accountability • Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making • Bachelor’s degree required, advanced degree preferred. Benefits: • various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance • remote-first work environment • flexible paid time off, including Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit Apply tot his job