**National Customer Operations Manager – USA at arenaflex**

**Job Title:** Experienced Full Stack Customer Operations Manager – National Account Management and Strategic Planning **Job Summary:** We are seeking an experienced and results-driven National Customer Operations Manager to join our team at arenaflex. As a key member of our Inspire Account Team, you will be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. Your primary focus will be on driving beverage quality, revenue, and profit for our system while ensuring proper cost management. If you have a passion for customer operations, strategic planning, and project management, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading beverage company with a rich history of innovation and customer satisfaction. Our portfolio represents over 250 products, including iconic brands like arenaflex, Simply, fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we strive to create an inclusive culture that values continuous learning and growth. **Responsibilities:** As a National Customer Operations Manager, you will be responsible for: * Leading customer selling efforts of operational products and services and customer stewardship * Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives * Leading internal project team resources and project communication with customer and account team * Developing annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts * Identifying key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex **Qualifications & Requirements:** * Bachelor's degree (BS/BA) or equivalent required * Master's degree (MS/MA/MBA) or equivalent preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general Operations experience * 2-4 years of Project Management experience * Experience working with data, specifically manipulation and analysis * Functional skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. **What We Can Do for You:** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world. * Expansive & Diverse Customers: We work with a diversified group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more each day. * Skills: + Project management + Strategic planning + Customer operations + Data analysis + Financial management + Presentation development and delivery + Influencing and communication * Our Purpose and Growth Culture: + We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. + We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. + We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. + We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **Expected Salary:** The expected salary range for this position is competitive and based on experience. **Apply Now:** If you are a motivated and results-driven professional with a passion for customer operations and strategic planning, we encourage you to apply for this exciting opportunity. 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