Experienced Customer Service Representative – Airport Customer Support and Rental Services Expert

Introduction to arenaflex arenaflex operates a diverse portfolio of brands, including car rental services, and has been consistently recognized as one of the top places to work. As the largest and fastest-growing privately-owned automotive rental and leasing company in North America, arenaflex is committed to its shared vision of being the world's best and most trusted mobility company. With a strong focus on customer satisfaction and employee development, arenaflex is now seeking a highly skilled and experienced Customer Service Representative to join its team at the Reno/Tahoe Airport location. Job Overview The Customer Service Representative will play a vital role in providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This is an exciting opportunity to gain knowledge through local training and hands-on experience, providing administrative support, servicing customers, and acting as a rental backup in a large home city branch or airport location. The successful candidate will be responsible for ensuring that customers receive a high level of service, while also promoting the company's products and services. Key Responsibilities The key responsibilities of the Customer Service Representative include: Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meeting and greeting customers in a friendly and timely manner Providing directions and general assistance Assisting to assess the condition of rental vehicles upon return Processing returns, check-ins, and exit kiosk transactions Effectively marketing the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed Understanding and communicating rental terms and conditions, vehicle features, and other services May sell optional protection products, upgrades, fuel options, and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Cleaning vehicle interior and exterior by hand or by operating washing equipment when needed Performing various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, and processing customer billing Taking incoming calls – reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors Managing outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned Performing miscellaneous and backup duties job-related duties as assigned Essential Qualifications To be considered for this role, candidates must have: High School Diploma or G.E.D. required A minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality A current and valid driver's license No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (i.e., DUI, DWI) Must be at least 18 years of age Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Preferred Qualifications While not essential, the following qualifications are preferred: Prior experience in the automotive rental industry Knowledge of customer service principles and practices Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Basic computer skills and familiarity with software applications Skills and Competencies The successful candidate will possess the following skills and competencies: Customer Service Skills: Ability to provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management Problem-Solving Skills: Ability to analyze problems and develop effective solutions, prioritizing tasks and managing time efficiently Teamwork and Collaboration: Ability to work effectively in a team environment, supporting colleagues and contributing to a positive and productive work culture Adaptability and Flexibility: Ability to adapt to changing circumstances, prioritizing tasks and managing time effectively in a fast-paced environment Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the development and growth of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training programs to develop your customer service and sales skills Ongoing coaching and feedback to support your career growth and development Opportunities for advancement and career progression within the company A supportive and collaborative work environment that encourages learning and growth Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work culture. As a Customer Service Representative, you will be part of a dynamic and diverse team, working in a fast-paced and exciting environment. Our company culture is built on the following values: Customer Focus: We are committed to providing exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner Integrity: We operate with integrity, honesty, and transparency, upholding the highest standards of ethics and professionalism Teamwork: We work collaboratively as a team, supporting colleagues and contributing to a positive and productive work culture Respect: We respect and value diversity, promoting a culture of inclusivity and equality Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate of $20 per hour Paid time off and employee discount Retirement savings plan, including 401k with matching profit sharing Health, life, dental, and vision insurance Training and development opportunities A supportive and collaborative work environment Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and diverse team, working in a fast-paced and exciting environment. With a range of training and development opportunities, competitive compensation and benefits, and a supportive and collaborative work culture, this is an ideal role for anyone looking to launch or advance their career in customer service. Apply now to join our team and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job