Online Reputation Manager - Google and Yelp Reviews
Job SummaryWe are seeking a dynamic and proactive Online Reputation Manager to oversee and enhance our presence on Google and Yelp reviews. In this role, you will be responsible for managing the company’s online reputation by monitoring, responding to, and shaping customer feedback across review platforms. This role requires expertise in Google and Yelp's policies and experience in uitilizing them to dispute and remove false, fraudulent, and defamatory reviews. Responsibilities• Monitor and analyze reviews on Google, Yelp, and other relevant review sites to identify those that violate the platform's polciies.• Respond promptly, professionally, and empathetically to customer reviews, addressing concerns and thanking reviewers for their feedback• Develop and implement strategies to improve overall online ratings and customer satisfaction scores• Write clear, engaging responses that reflect excellent communication skills and uphold AP style guidelines• Manage crisis situations by proactively addressing negative reviews or publicity with transparency and professionalismExperience• Proven experience inreputation management with a focus on online review platforms• Strong writing skills with the ability to craft compelling responses while adhering to AP style standards• Excellent research skills to gather relevant information quickly and accurately• Exceptional communication skills with the ability to speak confidently in public or virtual settings when neededJoin us as an Online Reputation Manager to shape our digital narrative positively!Your expertise will help us build trust with our community while elevating our brand’s reputation across key review platforms. Pay: $75,000.00 - $105,000.00 per yearBenefits:• 401(k)• 401(k) matching• Dental insurance• Flexible schedule• Health insurance• Life insurance• Paid time off• Retirement plan• Vision insuranceWork Location:Remote Apply tot his job