Part-Time Remote Customer Service Representative – Sports Tech Startup

Job Description: We are a fast-growing startup that provides Point of Sale (POS), Mobile Ordering, and a Front Office Platform for sports teams, stadiums, and venues across North America. We are looking for a reliable and customer-focused part-time Customer Service Representative to assist our clients with their questions, troubleshoot issues, and ensure they get the most out of our platform. If you enjoy working with customers, solving problems, and being part of a dynamic sports tech environment, we’d love to hear from you! Responsibilities: - Respond to incoming calls, emails, and chat messages from clients regarding our Catch POS and Mobile Ordering platform. - Provide friendly and efficient troubleshooting assistance. - Help clients navigate the platform and resolve basic setup or operational issues. - Escalate technical issues to the appropriate team members when needed. - Document and track client interactions and feedback for continuous improvement. Requirements: - Previous customer service experience (preferably in SaaS, tech support, or POS-related industries). - Excellent written and verbal communication skills. - Ability to stay calm under pressure and handle multiple inquiries efficiently. - Strong problem-solving skills and attention to detail. - Availability to work flexible hours, including some evenings and weekends as needed. - A stable internet connection and a quiet place to take calls. Bonus Skills (Nice to Have): - Experience supporting POS systems or mobile ordering platforms. - Background in sports, stadium operations, or ticketing. Hours & Compensation: - Part-time (10-20 hours per week) - Flexible remote work, but must be available for client needs during peak times. - Hourly rate based on experience. Join us in revolutionizing the sports and entertainment industry! Apply now with a brief cover letter highlighting your customer service experience. Apply tot his job